Granite State Communications Delivers Faster, Smarter Service with Omnia360e

CHR Solutions announced that Granite State Communications has successfully deployed CHR’s Omnia360e BSS/OSS platform to enhance customer service, simplify operations and expand digital offerings.

By moving to Omnia360e, the New Hampshire-based provider now benefits from:

CHR Solutions’ Activations team led the project using its Solutions Delivery Process, guiding Granite State through a successful implementation that included best-practice workflows, field tools, automated activation, dashboards and ecommerce solutions. CHR’s process is designed to ensure minimal disruption, maximize adoption and deliver measurable operational improvements.

“The CHR Solutions Activations Team worked as true partners during the implementation; engaging and collaborating with our staff throughout the entire project,” said Susan King, President of Granite State Communications. “Through a combination of self-paced training via CHR’s Learning Management System and expertly delivered instructor-led training, as well as hands-on practice in the Omnia360e Sandbox, we were able to efficiently and effectively prepare our company for the upgrade.”

“I am pleased to reaffirm our strong partnership with Granite State Communications, an organization that has long been committed to innovation and customer excellence,” said Jason Malmquist, CHR’s Executive Vice President and Head of Software and IT/Cybersecurity Services. “This deployment equips them with the technology to not only enhance their customer experience but also strengthen their competitive position and create new revenue opportunities through our integrated e-commerce capabilities.”

Source: CHR Solutions media announcement