Etiya and Symphonica Integrate

Etiya and Symphonica Integration Speeds CSPs' Launch and Monetisation of Next-Gen Services

Etiya announced that it has integrated its AI-driven BSS with Symphonica, an award-winning no-code, AI-driven, cloud-native service orchestration and provisioning OSS platform, to provide CSPs with a comprehensive solution for rapidly accelerating their “Concept to Cash” journey. This integration enables CSPs to maximize their 5G and fiber investments, delivering innovative consumer services and advanced network solutions for businesses.

By leveraging Symphonica’s no-code flexibility and AI-driven automation, Etiya can deliver complete AI and automation-driven digital transformation for CSPs, helping them fully embrace and monetize their network capabilities in a matter of days/weeks versus months, accelerating every stage of the product lifecycle. It empowers product managers to rapidly model, test, and launch services tailored to specific customer needs. Combined with Symphonica’s No-Code platform, which allows increased OSS agility to the environment, CSPs can streamline processes from quote and order management to service activation and billing, helping them capitalize on revenue opportunities more rapidly and effectively.

With the combined strengths of Etiya and Symphonica, service providers can

Improve Customer Experience by delivering competitively priced products and services that align with customer demands, ensuring a faster return on their investments. High levels of automation can improve margins and maintain customer satisfaction throughout all lifecycle stages and channels.
Increase agility in creating and rolling out new products and services in days/weeks versus months, allowing for ultra-fast iteration
Reduce Operating Expenditure by automating and reducing the cost-of-service development and delivery, driving lower operational costs and reducing overall IT support efforts.
Drive Loyalty and Growth by strengthening customer loyalty, offering new, tailored services that meet their evolving needs.

“This partnership enables Etiya to deliver a more complete, pre-integrated solution to customers seeking to drive successful IT transformation programs,” said Apostolos Kallis, CCO at Etiya. “Etiya’s focus on customer-driven services, combined with Symphonica’s expertise in network orchestration, equips CSPs to excel in a dynamic telecom landscape. Together, we are setting new standards for agility and customer experience, empowering CSPs to accelerate their concept-to-cash journey with the next generation of network opportunities.”

Mark Abolafia, SVP of Business Development & Channels at Symphonica added, “Our collaboration with Etiya simplifies the complexity of developing, launching and monetizing new business and consumer services. The no-code, AI-driven nature of Symphonica allows our customers to introduce new networking technologies and services in days versus months, so that our customers can iterate services with a drastically reduced time to market over alternative platforms.”

Source: Etiya media announcement

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