Concord Technologies Introduces Direct Secure Messaging Within its Concord Connect Platform to Transform Healthcare Data Exchange

Concord Technologies announced the upcoming launch of Direct Secure Messaging within its Concord Connect platform, available Fall 2025. This enhancement marks a significant step forward in enabling healthcare organizations to modernize how patient information is received, processed, and integrated across systems.

Healthcare teams face persistent challenges in managing patient data during transitions of care and care coordination. Information often arrives from disparate systems and in both structured and unstructured formats, making timely, secure, and compliant data exchange difficult.

DSM is a secure transport protocol that supports the exchange of a wide range of healthcare-related information. It is built on the widely adopted Direct Standard® and enables the secure, encrypted exchange of clinical information between trusted healthcare entities.

With the addition of DSM, Concord Connect™ will support secure delivery of clinical records via a DSM address alongside Digital Fax. Using Concord’s Practical AI™, these incoming documents are then indexed into appropriate queues where key pieces of patient data—whether structured or unstructured—are extracted and analyzed for intelligent workflow automation and insertion into systems of record. This process, known as Straight-Through Processing, simplifies intake workflows, accelerates integration with downstream technologies, and minimizes delays in the triage and processing of critical patient information.

“At this year’s DirectTrust® Annual Conference, it was exciting to see our vision for secure, interoperable data exchange validated,” noted Chris Larkin, Chief Technology Officer of Concord. “Concord’s ability to intelligently receive and process both structured and unstructured data addresses one of healthcare’s most persistent challenges: fragmented intake workflows. By integrating multiple modalities like Digital Fax and Direct Secure Messaging into a single platform, we’re enabling providers to triage and route patient information faster than ever before. The enthusiastic response from industry leaders confirms we’re solving real problems—and we’re just getting started."

"Our vision for Straight-Through Processing is grounded in addressing the critical challenges faced by healthcare organizations,” said William Cavanaugh, Chief Executive Officer of Concord. “Concord Connect is a powerful example of that vision in action—bringing together structured and unstructured data into a single, intelligent workflow. By streamlining the sharing and processing of patient data, and enabling Straight-Through Processing, we’re helping providers accelerate care delivery and reduce administrative burden, all while maintaining the highest standards of security and compliance."

Source: Concord Technologies media announcement