Logix Fiber Networks Transforms Customer Service with CHR’s Omnia360e

CHR announced that Logix is leveraging CHR’s Omnia360e platform to streamline customer service and manage complex enterprise offerings with precision and efficiency for its business-to-business fiber customers.

With Omnia360e, Logix is transforming its customer service operations by providing customer service representatives (CSRs) with a simple, user-friendly interface that consolidates all account information. The platform’s CSR workspace offers quick, detailed views of account summaries, including billing history, service details, and sample invoices, enabling faster, more accurate responses to customer inquiries. This streamlined approach significantly reduces time spent on customer service calls, ensuring businesses—especially those with complex, multi-location and multi-service implementations—receive timely and efficient support for their connectivity needs.

“At Logix, our mission is to deliver exceptional enterprise-grade fiber solutions and customer service to businesses, data center operators, and wholesale carriers throughout Texas. Managing the complexities of enterprise-level service offerings requires a robust, intuitive solution, and CHR’s Omnia360e platform provides exactly that,” said Greg O’Connor, CEO of Logix Fiber Networks. “With Omnia360e, our CSRs can efficiently handle accounts with thousands of lines or services, ensuring our customers receive fast and accurate support. This partnership underscores our commitment to innovation and customer satisfaction.”

Omnia360e’s flexible, open platform offers a single source of data, simplifying integration and enabling seamless API connections with the latest AI-powered applications. Logix has been utilizing the Omnia360 platform for over a decade, benefiting from its ability to manage complex workflows, streamline order management, and enhance operational efficiency. This allows CSRs to drill down into detailed customer and service information with ease.

Arun Pasrija, President and CEO of CHR Solutions explained that, as he sees it, his company’s product is all about empowering CSPs like Logix with the tools to excel in an increasingly complex market. “It’s going beyond simplifying workflows,” he said. “From order capture to billing and service delivery, Omnia360e ensures that every step is managed efficiently – and in this case, helping Logix focus on what matters most: serving their customers. We are honored to support Logix Fiber Networks in delivering the outstanding service their customers have come to expect.”

The Omnia360e platform’s innovative features include web-based fiber management for accurate data integration and AI-enabled insights to optimize decision-making. By leveraging these advanced tools, Logix is setting a new standard in customer service excellence.

Source: CHR media announcement