La Ward Telephone Elevates Customer Experience with Omnia360e

CHR Solutions announced the successful deployment of its next-generation BSS/OSS platform, Omnia360e, at La Ward Telephone.

La Ward Telephone, a Texas-based provider, has been a CHR client since 1997. The move to Omnia360e marks its third-generation upgrade to CHR’s BSS/OSS platform, reinforcing its long-standing commitment to innovation and service excellence.

The rollout was completed in under 60 days through CHR’s structured Solution Delivery Process (SDP). The implementation included:

“The Omnia360e deployment came together without a hitch,” said Terri Parker General Manager of La Ward Telephone. “Our teams were able to complete training at their own pace through CHR’s Learning Management System, so we were ready to go live without disrupting operations.”

With Omnia360e, La Ward Telephone’s customer service team now benefits from a single, unified interface that provides a 360-degree view of each customer’s profile, enabling faster response times, personalized support and improved customer satisfaction. The platform’s next-gen Facilities Management tools empower engineering and technician teams to manage infrastructure more efficiently across the entire service delivery cycle.

Continuing a proud family tradition of leadership and community involvement, Parker added: “We’re committed to providing reliable, state-of-the-art services while staying true to our values of customer care and local engagement.”

CHR Solutions CEO Arun Pasrija emphasized the significance of the partnership: “We’re proud to support La Ward Telephone as they continue to deliver high-quality telecommunications services to their community. Their investment in Omnia360e reflects a forward-thinking approach centered on efficiency, innovation, and putting the customer first.”

As technology evolves, La Ward Telephone remains committed to delivering exceptional service while honoring its rich heritage testament to the enduring spirit of the Green family and their dedication to Jackson County.

Source: CHR Solution media announcement