CHR Solutions’ Omnia360e Improves LFT Fiber’s Order and Provisioning Processes

CHR Solutions announced that its Omnia360e platform has significantly enhanced LFT Fiber’s operational efficiency. The OSS/BSS platform, known for its customizable e-commerce capabilities, lead generation tools, and automated billing processes, has streamlined LFT Fiber’s provisioning and order workflows, achieving a 40% improvement and saving the organization several hours per month in time and cost savings.

Michael D. Soileau, Director of LFT Fiber, acknowledged the platform's positive influence, noting how it has enhanced efficiency and allowed the company to concentrate on providing quality service to our customers. “Since upgrading to CHR Solutions’ Omnia360e, our processes for new customer installations, modifications, disconnections, and service additions have become more streamlined,” noted Soileau. “The user-friendly interface makes it easier to monitor orders, and the automation has diminished our manual workloads. CHR’s Omnia360e platform offers a comprehensive solution for LFT, combining features like e-commerce, door-to-door sales support, inside sales dashboards, and order scheduling within a single system.”

CHR Solutions CEO Arun Pasrija highlighted the critical role state-of-the-art automation plays for broadband providers: “For ISPs like LFT Fiber, automation isn’t just a convenience; it’s a necessity for growth. Omnia360e empowers providers to streamline their operations, so they can concentrate on scaling their networks and enhancing customer satisfaction.”

Source: CHR Solutions media announcement