CHR Solutions Launches Omnia360

CHR Solutions announced the launch of Omnia360E, the newest OSS/BSS platform from CHR Solutions. The new release revolutionizes the OSS/BSS market by enhancing the efficiencies and processes of CSPs. Omnia360E is an open platform that offers extensive, customizable e-commerce capabilities including one-touch self-service tools to provide the optimal customer experience and automated functionality. The platform supports seamless API integration with rapidly evolving generative artificial intelligence applications, lead-generation, and a fully automated billing process.

“In today’s market, customers expect a seamless, Amazon-like experience when it comes to broadband services. By integrating robust e-commerce features, Omnia360Eenhances the customer experience by providing more control for the consumer. This allows CSPs to meet the rapidly evolving market need,” said Arun Pasrija, CEO of CHR Solutions.

Pasrija said that Omnia360E’s development team was charged with making data integration more accurate and streamlined, huge pain points for today’s CSPs.

“Because Omnia360E’s open platform uses a single source of data, the integration process is unified, making it easy for CSPs to use their preferred applications—or choose from our suite of solutions. It's all about being flexible and customer-focused, ensuring that CSPs have the freedom to operate in the way that works best for them,” he added.

Omnia360E is available now, ready to support CSPs with a platform that meets their operational needs and fosters business growth.

Omnia360E allows customers to manage subscriptions independently. Customers can browse services, create accounts, upgrade or downgrade plans, remove and cancel services, view billing information and pay bills without any direct assistance. With self-subscription, card-on-file charging, and automated renewals, the platform simplifies the customer journey and reduces the need for extensive back-office billing processes. For the first time, billing is completely automated, eliminating the need for a full billing back-office operation. In beta testing, the platform has already saved customers hundreds of hours each month in back-office billing. This unique offering caters to consumer demand for more control over their services, enhancing customer satisfaction, reducing operational costs, and increasing customer loyalty.

Built on a flexible, open platform, Omnia360E enables CSPs to integrate best-in-breed APIs from CHR Solutions or other providers seamlessly. This approach allows CSPs to customize the platform to meet their specific needs, ensuring they have the right tools to operate effectively.

The platform's web-based fiber management allows for seamless data integration, providing an accurate single source of truth for broadband providers to run their networks with precision, efficiency, and reliability. With access to accurate data, CSPs can make informed decisions quickly, improving service, reliability, and speed-to-market. A centralized data source also supports advanced business intelligence and analytics, offering deeper insights into network operations, customer behavior, and market trends.

AI is revolutionizing the telecom industry by unlocking new capabilities and services. 96% of CSPs expect AI and automation to increase in two-to-three years. Because the Omnia360E platform utilizes a single source of truth, CSPs can leverage AI applications to deliver valuable insights and automation. This innovative platform enhances decision-making and operational efficiency by optimizing data usage for analytics and AI applications.

CHR Solutions also provides enterprise-class cybersecurity and infrastructure management solutions, enabling broadband providers to maintain robust security measures and effectively manage their infrastructure. Leveraging years of expertise in cybersecurity and infrastructure services, CHR Solutions partners with Kaseya, a global IT solutions leader, to offer Kaseya 365 services. These services include SOC solutions, cybersecurity, endpoint detection, and a comprehensive suite of backup, restoration, and monitoring solutions. This robust support assists CSPs in defending against persistent cyber threats that aim to infiltrate and compromise critical networks.

Source: CHR Solutions media announcement