Amdocs Unveils CES26

MWC 2026: Amdocs Unveils CES26, an Agent-driven BSS-OSS-Network Suite, powered by the Amdocs aOS Cognitive Core

Next-generation CES introduces AI-led customer, billing, ordering, and network operations, helping to achieve the autonomous telco vision.

Amdocs announced CES26, the latest evolution of its Customer Experience Suite. Now delivered as a key part of aOS, Amdocs’ agentic operating system for telco, CES26 introduces an end-to-end, agent-driven BSS-OSS-Network suite designed to help service providers simplify operations, scale faster, and advance toward autonomous, intent-driven networks.

Powered by the aOS Cognitive Core, CES26 embeds specialized AI agents across customer engagement, monetization, ordering, assurance, and network operations. These agents work collaboratively across BSS and OSS domains to automate decision-making, orchestrate complex processes, and deliver intelligent experiences across the full consumer and enterprise customer lifecycle. CES26 enables agent-led journeys spanning offer design, commerce and ordering, B2B sales and CPQ, technical support, billing, and customer care – guiding users seamlessly from browse to resolve within telco processes. The suite supports composable commerce for any bundle or promotion, complemented by the most advanced telco-grade Order Management, delivering end-to-end traceability and control, high-volume processing at any scale, and hybrid fulfillment across multiple provisioning systems and partners. The suite further supports self-managed digital BSS capabilities using low-code and no-code tooling, and enterprise-scale billing experiences, including aggregated bill generation across multiple billers and BSS platforms.

With a modular portfolio of platforms, products, and capabilities, with flexible deployable options, CES26 drives growth across any customer segment, B2C, B2B, and B2B2x, any connectivity service, any network technology, and monetization models. The suite’s agility, openness, modularity, TMF, 3GPP, ETSI standardization, and API-first approach make it a perfect match for telcos of any size, large or small, seeking for AIOps driven solutions with zero-touch operations, automation, configuration, and scalability.

CES26 further advances the industry’s transition toward agentic OSS and autonomous network operations, with agent-led assurance enabling closed-loop automation across predict, diagnose, recommend, and resolve workflows. Unified service and network orchestration, digital twins, and real-time inventory synchronization provide the foundation for impact-aware decisioning and coordinated action across domains, underpinned by agentic AI-led operability.

What’s New in CES26

CES26 introduces new agent-driven capabilities that deepen automation across customer, billing, and network operations, including:

Expanded agent-led customer and employee journeys across consumer and enterprise domains, embedding AI directly into commerce and ordering, CPQ, charging, billing, care, and supporting converged connectivity with dynamic bundles, adaptive promotions, and frictionless activation.
Enhanced monetization and billing operations, with agents proactively detecting anomalies, resolving fallouts, and supporting flexible, mixed business models through AI-powered configuration-driven convergent charging and policy built for ultra-scale.
Next-generation telco-grade ordering, combining AI-led preemptive fallout detection, proactive self-healing, and in-flight flexibility through parallel execution, enabling service providers to handle complex, multi-action business changes within a single order.
AI-native OSS and network operations accelerating the Autonomous Networks journey, embedding agentic closed loops across assurance, inventory, and orchestration, powered by digital twins and policy-driven automation.
Agent-driven operations, security, and engineering over a cloud-agnostic, API-First, cost‑efficient stack

"CES26 reflects how telcos are increasingly embracing a strategy of AI-led, agent-driven autonomy," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "The CES26 suite unlocks the best of future-ready, enterprise-grade BSS/OSS capabilities, and accelerates the impact of generative AI through native integration with the Amdocs aOS Cognitive Core to power agentic capabilities. This combination ensures service providers are able to simplify complexity, operate at scale, and take meaningful steps toward autonomous customer, billing, and network operations."

Source: Amdocs media announcement

Follow @PipelineWire