Amdocs Expands Managed Services Agreement with Globe to Strengthen Network Operations

Amdocs announced the expansion of its managed services agreement and long-term engagement with Globe to include the network domain. The strategic extension will enable Globe to boost service quality, enhance operational agility and deliver enhanced experience to its customers.

Under the three-year managed services engagement, Amdocs will deliver network strategy and planning, mobile access engineering, and optimization of macro and in-building network solutions to support and optimize Globe’s mobile network infrastructure. Amdocs will monitor Globe’s mobile network performance parameters and identify improvement areas through automated dashboard reporting on network health, manage network performance during special events and support any network related issue for VIP customers.

Building on the success of the earlier collaboration to transform Globe’s IT operations, the new agreement will empower the Filipino service provider to achieve greater cost savings, operational efficiency and automation while adopting global best practices in network operations delivering a more seamless customer experience for Globe’s customers.

“Reliable network solutions that are faster, more secure and more resilient are crucial to thrive in this digital age,” said Joel Agustin, SVP for Network Planning and Engineering at Globe Telecom. “We’re excited to extend our relationship with Amdocs from the IT domain into the network domain to monitor and manage our mobile network infrastructure. This will help us build the right foundations to transform how we serve our customers—delivering more responsive, efficient, and meaningful experiences.”

“We’re honored to be a long-standing trusted partner to Globe in its digital transformation journey, empowering them to deliver best-in-class connectivity and exceptional digital experiences,” said Anthony Goonetilleke, Amdocs Group President of Technology and Head of Strategy. “By combining our expertise in network operations, automation, and analytics, we look forward to empowering Globe further strengthen its network performance and advance its transformation goals.”

Source: Amdocs media announcement