Amdocs Enters into Agreement with Fidium to Modernize IT Operations and Accelerate Digital Transformation

Amdocs announced an expanded strategic partnership with Fidium, a next-generation American fiber internet and network services provider. The companies have entered into a software and IT services agreement aimed at modernizing and managing Fidium’s IT operations while supporting its broader digital transformation strategy.

Under the agreement, Amdocs will serve as Fidium’s preferred provider in the develoment, maintainence and operation of key aspects of Fidium’s technology platform. Leveraging Amdocs’ deep fiber domain expertise, advanced tools such as the FiberONE platform and generative AI-driven methodologies, the initiative will advance Fidium’s IT transformation, modernize Fidium’s technology ecosystem and streamline its IT landscape.

The engagement includes optimizing applications, consolidating vendors, and delivering an agile, scalable, and future-ready technology platform. These efforts are designed to enhance Fidium’s operational resilience, drive cost efficiencies, and accelerate innovation—ultimately delivering superior customer experiences.

“As industry demands evolve rapidly, continuous innovation is essential to delivering exceptional customer experiences and maintaining a competitive edge,” said David Koehl, Chief Information Officer at Fidium. “We’re excited to partner with Amdocs to accelerate our transformation journey and achieve operational excellence while reducing costs.”

“We’re thrilled to support Fidium’s transformation with our robust fiber and IT operations platforms and capabilities,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “Our GenAI-led automation and modernization services will simplify Fidium’s IT operations, reduce manual processes, and enable smarter decision-making. This strategic partnership is another proof point of our leadership in the rapidly growing fiber market, where we deliver end-to-end services and solutions, such as FiberONE, that accelerate digital and network transformation for leading operators.”

This collaboration further strengthens Amdocs’ position as a leader in the fiber space, exemplified by the innovative FiberONE solution. Supporting over 1.2 million fiber route miles globally and more than 40 service providers, FiberONE showcases Amdocs’ unmatched scale and expertise in fiber lifecycle management. This reinforces Amdocs’ position as a trusted partner for operators seeking to accelerate deployment, reduce costs, and deliver differentiated broadband experiences.

Source: Amdocs media announcement