VOSS and Virsae Form Partnership to Power Next-Gen AI Automation and Analytics for Collaboration and Customer Experience 

VOSS, an award-winning leader in digital workplace management technology, and Virsae, a pioneer in cloud-native monitoring and automation, today announced a strategic partnership, bringing together the complementary strengths of both organizations to unlock greater telemetry capabilities, expand access to critical data, and fuel innovative AI initiatives. 

By combining VOSS’ expertise in Cisco and Microsoft technologies with Virsae’s leadership in Avaya, Microsoft, and Genesys platforms, the partnership will enhance data collection and analysis. This will enable customers to extract deeper insights and deliver more valuable outcomes across the digital workplace, collaboration, and customer experience (CX). 

Mike Frayne, CEO of VOSS, commented: “This strategic partnership with Virsae marks a new era in how enterprises can harness their data for improved efficiency. By integrating telemetry capabilities and combining our AI initiatives, we are empowering customers with the tools and intelligence needed to optimize their collaboration and CX environments, drive innovation, and achieve operational excellence.” 

Tony Jayne, CEO of Virsae, added: “Partnering with VOSS significantly enriches our combined offering. VOSS brings powerful migration automation, advanced management capabilities, and deep automation expertise that complement Virsae’s cloud-native monitoring platform. Together, we can deliver end-to-end visibility, control, and AI-driven insights that support customers at every stage of their transformation journey.” 

The partnership’s focus on enhanced telemetry and data-driven intelligence positions VOSS and Virsae as leaders in the management of collaboration and CX solutions. By unifying their AI development initiatives, the two companies aim to deliver: 

·                Improved outcomes and smarter choices through richer data collection and analysis, enabling predictive insights and proactive issue resolution. 

·                Operational efficiency and autonomy at scale by leveraging real-time telemetry to optimize system performance, reduce friction, and improve workflows. 

·                Seamless customer experience with innovation through AI-driven insights that enhance collaboration and contact center interactions. 

This collaboration will not only strengthen existing customer relationships but also accelerate revenue growth and deliver strategic, long-term value for enterprises. VOSS and Virsae remain committed to driving innovation and delivering cutting-edge solutions that help organizations thrive in today’s data-driven, AI-enabled world. 

Source: VOSS media announcement