United Technologies Chooses Microsoft Cloud
to Enhance Customer Experience and
Accelerate Digital Transformation
UTC is connecting data, people and products to empower employees
to operate more efficiently, streamline critical processes, and use
intelligent insights to drive positive customer outcomes
Microsoft Corp. and United Technologies Corp. (UTC) (NYSE: UTX)
on Wednesday announced a strategic agreement that will create a
differentiated customer and employee experience using intelligent
technology innovation.
UTC builds and services millions of products in the field, from
elevators in some of the world's tallest buildings, to engines and
aerospace equipment in the skies, to commercial products that power
smart buildings. Leveraging Microsoft Dynamics
365 and Azure, UTC intends to empower employees globally with the
digital tools and information needed to support customer interactions
for faster, better and more personalized service.
"At UTC, we build products and services that are vital to business
and impact lives everywhere. Through digital transformation, we are
raising the bar on our capabilities to predict, prevent and respond to
our customers' needs. Collaborating with Microsoft, and leveraging its intelligent cloud, we are changing how we define the customer experience," said Vince Campisi, chief digital officer and CIO at UTC.
"United Technologies is a global leader in the aerospace and building industries and has a deep commitment to innovation," said Judson Althoff, executive vice president, Worldwide Commercial Business, Microsoft. "The combination of UTC's customer service expertise together with Microsoft's intelligent cloud will provide a digital business model for UTC businesses across multiple industries."
A core tenet of UTC's transformation is giving employees the digital
tools and capabilities to work in new and different ways at market
speed. UTC is connecting data, people and products securely to optimize
its sales, customer care and field service operations — from responding
faster to sales opportunities through automation and intelligence, to
predicting maintenance by operationalizing product data, and empowering
thousands of service technicians in the field with mobile connectivity.
Examples of these initiatives that would be enabled by UTC's use of Microsoft technology include these:
- Otis will use
Dynamics 365 CRM to empower service technicians and sales teams with a
holistic view of the customer relationship and real-time equipment
health data to enable predictive maintenance, dynamic field dispatching
and a more seamless customer experience.
- Pratt & Whitney
is using Azure and Dynamics for cloud-based field service, sales and
marketing solutions to deliver a superior customer experience.
- UTC Aerospace Systems
is building solutions on Azure for predictive maintenance of aircraft
systems, to better ensure the reliability, safety and cost-efficiency
for customers.
- UTC Climate, Controls & Security (CCS) will use Azure as
the cloud platform for its connected facilities initiative, aimed at
helping customers of Carrier heating, ventilating and air conditioning
systems, as well as other CCS products, optimize comfort, efficiency,
fire safety, security and more.
Source: Microsoft media announcement