NICE Announces New AI-Powered Robotic Process
Automation, Accelerating Organizations’ Digital-First CX Strategy
New capabilities allow organizations to boost ROI by reducing time to
production and maximizing the value of automation across the business
NICE introduced new AI-powered capabilities that enable
organizations to maximize the benefits of Robotic Process Automation (RPA) for
their business. Included in version 7.6, NICE RPA’s new capabilities include document digitization, ROI-based
recommendation of ideal processes to automate, and a complimentary resource
center with ready-made low-code/no-code resources for sharing. In addition to
reducing process analysis time and automating manual tasks, the innovative new
capabilities also help organizations boost ROI and maximize the value of
automation projects for the business.
NICE RPA’s new capabilities enable organizations to
use the power of digitization within their business. These include:
- Click-to-Document – enables organizations to seamlessly convert processes into
documents detailing end-to-end process flows, utilized applications and user
actions at the click of a button. Saving hours of manual analysis and costs
involved in creating documentation, this capability shortens automation design
time without compromising on details and allows scaling projects quickly and
comprehensively. Organizations can also use this capability to train and coach
their employees, mitigating prep time needed for such activities.
- ROI-based automation
process recommendation – allows
organizations to prioritize and select processes suitable for automation, based
on a calculation of the costs for time saved for each process. The ROI
calculator takes into consideration relevant objective factors including the
hours invested in the process and the number of employees who execute it. By
highlighting and prioritizing the business processes, organizations can make
more informed, responsible, and accurate decisions.
- Built-in Resource Center
with ready-made low-code/no-code resources –
accessible directly from Automation Studio, NICE RPA’s design environment, the
new built-in Resource Center offers complimentary, ready-made, plug-and-play
packages and templates with no coding required to help accelerate development
and scale projects. Customizable and designed to meet a wide variety of project
needs, the Resource Center with its open-for-all approach enables easy sharing
and consumption of pre-built bots, callouts, NICE Employee Virtual Attendant
(NEVA) skins, library functions and more between members of the NICE RPA
community.
“The digital age is powering productivity,
improving service experiences, and accelerating ROI, “ said Barry
Cooper, President, NICE Workforce and Customer Experience Group. “By
digitizing processes and prioritizing automations that drive maximum business
value, our latest RPA capabilities are accelerating the path to a digital-first
strategy.”
Source: NICE media announcement
