Altice SFR Enhances Customer Experience with Agile and Innovative Digital Care and Commerce
Solution from Amdocs
Altice
SFR to more quickly develop, monetize and roll out new products and
services to its fixed line residential consumers
with Amdocs Digital
Solutions
Amdocs (NASDAQ: DOX), a leading provider of software and services to
communications and media companies, announced that Altice SFR
(Societe Francaise de Radiotelephonie), a subsidiary of Altice NV, aims
to enrich customer experience, speed time to market and improve
operational efficiencies with an open, digital customer management and
commerce solution from Amdocs.
In order to thrive in the fast-paced world and meet its commitment
to provide the best consumer experience with any content, anytime,
anywhere on any device, Altice SFR is increasing the pace of introducing
new and innovative products and services while also staying focused on
reducing capital and operating expenses. With Amdocs, Altice SFR will
modernize its IT architecture to introduce products and services to its
residential market more quickly and with innovative, new business
models.
To support the diversity of in-home entertainment services available now and as yet unimagined in the future, Amdocs digital solutions are
open and modular, easily integrating with third-party applications. With
a cloud-based architecture and intuitive front-end with responsive user
interfaces, SFR can quickly on-board and launch new services to its
fixed line residential customers across all channels.
Partnering with Amdocs and its professional services practice will help
SFR enrich its customer experience and grow both profits and revenues by
digitally transforming its business and expanding the innovative
services available to residential subscribers. Amdocs Digital Solutions
provide SFR with the flexibility and agility necessary to recommend the
most relevant offerings to SFR customers in their preferred channels at
any time.
“Altice SFR is wholly focused in creating differentiation in the market
by offering its customers the best consumer experience with any content
anytime, anywhere on any device. Amdocs is proud to be selected to help
them fulfill this promise,” said Denis Bernaert, Vice-President and
Customer Business Executive at Amdocs.
Source: Amdocs media announcement