ServiceNow Demonstrates Commitment to Building a Better World, Expands Access to Technology, Knowledge, and Opportunity

ServiceNow announced plans to accelerate digital experiences for nonprofit organizations by expanding access to technology, knowledge, and opportunity. The company showcased its refreshed commitment to a better world during the United Nations General Assembly in New York, where it is also sponsoring activities and organizations, including the Concordia Annual Summit and the Diana Award, Goals House, the Devex Summit, the World Climate Summit, and the Global Africa Initiative.

Driven by the company’s purpose to make the world work better for everyone, ServiceNow believes technology has the power to improve people's lives and is providing tangible opportunities for action and pursuit of the UN Sustainable Development Goals (SDGs) to achieve a more sustainable world, eradicate hunger and poverty, end discrimination, and address climate change. 

“At ServiceNow, our defining impact is reflected in our purpose and permeates every aspect of our business – how we build technology, how we collaborate with customers and partners, how we support the growth of our people, and how we aim to do good in the world,” said Vanessa Smith, president, ServiceNow.org. “ServiceNow believes it’s a tremendous moment to shape the trajectory of how the world works in the 21st century – and to lead that endeavor with intent. We’re excited to seize this moment together and show what it truly means to create access to a better world for everyone. 

Across UNGA events from September 23‑27, ServiceNow will demonstrate its commitment to listening and learning from leaders and engaging in meaningful discussions and advocacy with civil society, government, and business.

Company leadership, including Vanessa Smith, president, ServiceNow.org; Paul Smith, chief commercial officer; Jacqui Canney, chief people officer; and Karen Pavlin, chief equity and inclusion officer, among others, will join activities throughout the week to drive meaningful conversations about the importance of technology in solving the world’s most challenging problems. ServiceNow is a lead partner for the Concordia Annual Summit, a partner for the Devex Summit, a partner of the Global Africa Initiative, and a supporter of the World Climate Summit and the Goals House.

ServiceNow is committed to expanding access to technology resources and supporting nonprofits in solving the world's most significant challenges. Through these efforts, ServiceNow has set a bold ambition to partner with nonprofits and customers to accelerate impact and reach 1 billion people. This includes the company’s ambition to positively reach 20 million people through its philanthropy efforts. 

Nearly 60% of nonprofits say AI, especially generative AI (GenAI), will increase productivity, boosting their ability to raise funds, engage donors, and deliver on their missions, according to the Nonprofit Digital Transformation Report 2024 by ServiceNow and ThoughtLab. Further, if all nonprofits advanced their digital transformation efforts, they could support an additional 103.1 million people annually. While nonprofits recognize the value of digital transformation to achieve greater efficiency and scale, few lead the way in digital innovation, as they are often faced with significant barriers due to limited resources and technical skills.

Through ServiceNow.org, the company is helping close this gap while creating equitable access to AI and technology. This includes its partnership with the International Rescue Committee (IRC), a global nonprofit dedicated to helping people affected by humanitarian crises, to equip frontline workers with the technology they need to make their jobs more efficient. ServiceNow has helped the IRC along its digital transformation journey, deploying technical solutions that enable the organization to work more efficiently and effectively.

Other global impact efforts include the company’s longstanding partnership with GivePower, through which ServiceNow helps 1 million Kenyans access clean, safe drinking water daily.  In June, ServiceNow helped fund two solar‑powered water systems in Kenya, which combine solar power and advanced water purification technology to produce up to 75,000 liters per day of sustainable and reliable clean drinking water for the local communities and has the potential to serve more than 35,000 people every day for 20 years.

ServiceNow’s ESG solution, powered by the Now Platform, helps companies activate ESG strategies, programs, and initiatives—from enhancing diversity and inclusion and reducing carbon emissions to enabling business resilience—and assists organizations in planning, managing, governing, and reporting on their ESG programs and initiatives to drive greater environmental, social, and business impact.

As part of the Now Platform Xanadu release that launched on Sept. 10, 2024, ServiceNow rolled out enhancements to its ESG solution, designed to further expand ESG capabilities built into the ServiceNow platform:

ServiceNow’s global impact inspires a movement that removes barriers and creates opportunities to make the world work better. The company has dedicated some of the most capable, resourceful, and innovative minds worldwide, eager to fulfill our purpose.

Source: ServiceNow media announcement