Windstream
Enterprise Unveils Another Wave of Portal Enhancements to Enrich the Customer
Experience
Windstream Enterprise, a managed
communications service provider, has again fortified its award-winning WE
Connect portal with a range of enhancements aimed at giving customers and
channel partners even greater insight into their networks and their businesses.
WE Connect is a best-in-class portal
that gives Windstream Enterprise customers asingle pane of glass through which
to monitor, manage and analyze virtually every aspect of their network in
real-time. The latest enhancements include greater visibility into the status
of orders in-flight, a new dashboard widget for quick voice service management,
and several user interface improvements for easier navigation.
Additionally, customers will now
have access to exclusive product offers designed specifically toward their
business needs to help them save money and enhance efficiency, as well as a new
user invite experience that is more intuitive for first-time users and
simplifies OfficeSuite UC® onboarding.
The enhancements extend to the WE
Connect Partners Portal for channel partners. Those updates will help
Windstream Enterprise’s channel partners more efficiently and effectively
manage their ongoing customer contracts and integrate with customers’ data
during the onboarding phase.
“Because we’re constantly
maintaining and modernizing our WE Connect portal, customers have the peace of
mind they need to focus on their business, not on their network management
software,” said Mark Winer, senior director of digital experience at Windstream
Enterprise. “Our value-add approach to everything we do is evident by our
relentless innovation, award-winning technology, and industry-leading service.”
This is the second major update to
WE Connect this quarter. Recently, WE launched the WE Connect Insights Engine,
which provides customers with greater detail and analysis of their SD-WAN
environments. The deep-dive analytics built into Insights Engine empower
customers to proactively manage their networks and fight against cyber threats,
while the new user interface and other features recently announced give
customers a more streamlined experience.
“Cutting-edge software complements our
massive North American fiber network, so businesses have more than traditional
voice and data services, but a full suite of management, deployment and
analytical solutions right at their fingertips,” said Mike Flannery, chief
marketing officer at Windstream Enterprise.
Source: Windstream Enterprise media announcement
