Pipeline Publishing | OSS and BSS News and Information

ICTXS brings together the world's leading service providers and technology innovators in an intimate symposium to explore the latest trends and challenges in communications and entertainment technology.

ICTXS is a highly interactive and collaborative summit that is filled with unprecedented networking opportunities that are designed to build relationships that can be carried forward to solve the issues and challenges facing service providers and the industry today.

Each summit focuses on specific session topics as identified by participating service provider and sponsor companies and generate tangible collaboration opportunities.

Participation & Sponsorship Opportunities

Service providers who are interested in participating in ICTXS are eligible for a Free All Access conference pass.
Click here to request your Free All Access Pass

SUMMIT PARTICIPANTS*

* Subject to change

Brought to you by:

PREMIER SPONSOR

SUPPORTING SPONSORS

Agenda

ICTXS has been intentionally designed to provide direct, executive-to-executive interactions between service providers and technology providers. This exclusive event gathers Pipeline journalists, Industry Advisory Board (IAB) Members, and key solution providers in an intimate symposium to shape the editorial direction of Pipeline, gather priceless input from executive-level service provider experts, and create lasting industry relationships.

A significant focus is made to enable communications and collaboration before, during, and after the event between all attendees and to ensure each participating service provider meets with sponsors.

Each summit focuses on specific session topics as identified by participating service provider and sponsor companies.

See the agenda below or view the agenda, speakers and sponsors on our micro-site.

2016 ICTXS Agenda-at-a-Glance

WEDNESDAY, DECEMBER 7

12:00pm - 7:00pm
Registration (Lobby)

ALL PARTICIPANTS

7:00pm - 11:00pm
Welcome Reception

ALL PARTICIPANTS

THURSDAY, DECEMBER 8

7:00am - 9:00am
Registration (Lobby)

ALL PARTICIPANTS

7:00am - 8:00am
Birds-of-a-feather Breakfast

ALL PARTICIPANTS

8:00am - 8:20am
Opening Remarks

8:20am - 9:00am Service Provider Perspectives: Contending with Key Challenges	PANEL SESSION	Submit Abstract Submit Presentation

In this session we'll hear from a panel of service provider executives expressing the key challenges they are having contending with emerging communication technologies, identifying clear focal areas of concern.

9:00am - 9:40am Advanced Customer Experience Management	INNOVATION SESSION	Submit Abstract Submit Presentation
Adrian Alonso, Solutions Architect (gen-E) With the overwhelming amount of data traffic being experienced, the telecommunication industry is faced with the challenge of scaling infrastructure seamlessly and adopting new technologies without causing customers any inconvenience. Continuous monitoring of applications, middleware, and infrastructure is required to optimize network performance and ensure customers receive the highest level of service. This requires extensive technological know-how, which is fundamental in analyzing customer issues and guaranteeing smooth service operations. In this session, gen-E CEO Marc Hayden will discuss advanced customer experience management amidst technology migrations leveraging data from across the entire enterprise.

9:40am - 10:20am Know Your Customer	GENERAL SESSION	Submit Abstract Submit Presentation
Paul Hughes, Director of Strategy (Netcracker) Managing the Actualized Customer in Today’s Digital Age Welcome to the age of the ever connected consumer. Today's telecommunication service providers must address the entire customer experience across multiple channels and multiples services. Doing do requires a transformation of processes from marketing and discovery, through to delivery and support. This presentation will highlight some best practices that will help provide the right insights to the right customer at the right time.

10:20am - 10:50am
Networking Break

ALL PARTICIPANTS

10:50am - 11:30am Delivering Carrier Class WiFi	INNOVATION SESSION	Submit Abstract Submit Presentation
Jonathan Redden, Director of Backbone Operations (Charter) and John English, Senior Marketing Manager (NETSCOUT) Your Carrier WiFi experience is a key to your brand and your reputation and is a first step in the MSO mobile strategy. Having a Wifi network that is difficult to attach to, under delivers bandwidth, or offers mercurial service will annoy and irate users; it impacts churn, net promoter scores, and general market perception. There will always be the free or cheap, "best effort" Wifi services but as more business traffic and any premium offerings riding on the Wifi access subscribers will be less tolerant of a poor user experience. Delivering Carrier Class Wifi calls for a rigorous and holistic service delivery approach that involves pro-active early warning as well as troubleshooting, testing, and better upfront design. Wifi performance monitoring priorities that provide a comprehensive service assurance approach will be presented along with carrier use cases.

11:30am - 12:10pm Transformation: Managing the Evolution to Virtual Networks	GENERAL SESSION	Submit Abstract Submit Presentation
Cyril Doussau, Senior Director, Service Assurance Products and Markets (InfoVista) Succeding Your Transition to NFV based Services With NFV and SDN well on the way to being part of a communications service provider’s service offers, many are realizing that the leap from lab to production has some major implications beyond just an increase in scale… the OSS turns out to be a keystone in the foundation of these future NFV and/or SDN-based service offers. In particular, service assurance and performance quickly become the difference between market acceptance and market failure. In this presentation you’ll have the chance to explore the service assurance maturity model and the necessary steps to successfully transition to NFV and SDN.

12:10pm - 12:50pm Agility: The Cisco Way	Guest Speaker GENERAL SESSION	Submit Abstract Submit Presentation
Dushyant Sukhija, Author & Keynote Speaker We're in an era of digital disruption, As leaders, if you don't transform to master the digital era to disrupt, you'll get disrupted. Dushyant Sukhija (www.dushyantsukhija.com), author of the recently published bestseller book “The Cisco Way” (www.theciscoway.com) will lay out a simple five-step operational blueprint for CEOs and business leaders to navigate their organizations through the new digital era to a leadership position. Sukhija draws upon some of the best practices and key leadership lessons covered in his book, The Cisco Way, to prepare business leaders for the same agility that catapulted Cisco into the envious position of a global leader in the digital world.

12:50pm - 1:50pm
Topic Roundtable Luncheon

ALL PARTICIPANTS

1:50pm - 2:30pm Preparing for The Internet of Things	GENERAL SESSION	Submit Abstract Submit Presentation
Dave Larson, Chief Operating Officer & Chief Technology Officer (Corero) The Security Consideration for IOT This era of the Internet of Things where digitally connected devices are becoming integral to our lives at our homes, offices and even in our cars. The benefit is that this paradigm shift allows consumers and businesses the ability to do things that we've never thought possible. When you begin to consider the tens of millions (or more) of "things" that allow us to maintain this interconnected network, you get a sense as to how vast the issue of securing the Internet of Things really is. What we don't hear about as often is how these vulnerable devices are the next frontier for cyber attackers. The average user of connected devices, whether deployed in your smart home, smart appliances, smart car or smart office, does not typically pay close attention to software updates or critical patching schedules or, as a matter-of-fact quite understand how these devices are connected or sharing data. How the human component contributes to an overall lack of security of the IoT is often underestimated. IoT devices are plug-and-play and the average user is incapable or uninterested in security and may never apply an upgrade or security patch to the device. So if an IoT device ships with an exploitable vulnerability, it will likely remain vulnerable throughout its lifecycle. The bad guys know this and gain access to these devices in droves using them for malicious intent.

2:30pm - 3:10pm Risk Mitigation: Advanced Security Planning	GENERAL SESSION	Submit Abstract Submit Presentation
Todd Peterson, Senior Product Marketing Manager (One Identity, formerly Dell) Rethink your approach to security: How to become the Department of Yes Businesses are ramping technology investments, new applications and data sources, expanding access types, and innovation faster than you can even keep pace. These investments can drive enormous value to the business, but can also increase IT complexity and add new security vulnerabilities. Today’s transformation age means that digital usages inherently enable new types of innovation and creativity in a particular domain, rather than simply enhance and support traditional methods. Yet what comes with this appeal are very real security requirements. What’s your approach to securing these digital transformations and how can you help your security teams transform to keep up with the digital wave? If it’s an undisciplined and piecemeal approach of “address issues as they come up”, it will not only counteract the benefits of your organizations’ digital transformation, but introduce extensive risk to your business. Your business can’t afford to fall behind and become an inhibitor to the very business-enabling benefits the new technologies you’ve invested in are meant to deliver. Security is a many-facetted discipline with lots of opportunity to say “no” while the business continues to ramp up technology investments and capabilities to foster business growth and employee productivity. One of the most critical aspects is the controlling, auditing, and tracking of administrator access and privileged accounts. With the right approach to privileged account management, organizations can transform security away from denial and restriction to the practice of connecting, permitting, uniting and enabling. This session will: Offer tips that help security teams adopt a mindset of enablement vs. roadblock Discuss security strategies that enable the business to advance in its digital maturity Discuss the role privileged account management plays in securing digital technologies Discuss the challenges and offer actionable advice on the right way to enable privileged access security, including service accounts, without obstructing the business Explain the full range of practices and technologies available to help and the pros and cons of each

3:10pm - 3:40pm
Networking Break

ALL PARTICIPANTS

3:40pm - 4:20pm Accelerating New Services: Concept to Cash	GENERAL SESSION	Submit Abstract Submit Presentation
Rick Mallon, VP of Marketing & Alliances (Sigma Systems) Communications Service Providers (CSPs) are currently at an inflection point. Major trends are disrupting the industry: the Internet of Everything (IoE), mobile device technology and apps, cloud computing, information growth, and security most notably among others. We are in a new era of innovation, customer sophistication, competition and new digital native entrants. The strategic element of success is a laser-focus on the customer experience and unprecedented agility in launching and adapting digital products and services to customer expectations. Any service provider that is not pivoting to a customer-centric digitalized product and service delivery model faces a steep uphill climb. Learn about joint innovations enabling rapid launch and fulfillment of new products and services through the digitalization of the BSS and OSS, thereby transforming the traditional CSP into a digital service provider.

4:20pm - 5:00pm Fireside Chat: Agile Monetization Strategies	GENERAL SESSION	Submit Abstract Submit Presentation
James Messer, CEO (goTransverse) Enduring Success with Monetization Methodologies It’s become an unfortunate trend: companies are launching products and services without a clear path to sustainability. So what’s to give? In order to turn your concept into cash, you need the ability to create a monetization strategy that is flexible and works for you in real-time. It should be flexible in packaging, with dynamic pricing and subsequent revenue recognition that will allow your company to flourish and adapt. In this session, attendees will learn how to create that clear path to sustainability by learning methodologies that can adapt immediately to new client requests or develop innovative approaches to monetization in advance of market needs.

5:00pm - 5:45pm
Break

ALL PARTICIPANTS

5:45pm - 7:00pm
Networking Dinner

ALL PARTICIPANTS

7:00pm - 10:00pm Comedy Magic Cabaret Club	ALL PARTICIPANTS
We will enjoy a fun and fabulous evening out at the Comedy Magic Cabaret Club of Hilton Head.

FRIDAY, DECEMBER 9

8:00am - 9:00am
Networking Breakfast

ALL PARTICIPANTS

9:00am - 9:40am Market Analysis: Industry Insights	INSIGHTS SESSION	Submit Abstract Submit Presentation
Mark Mortensen, Research Director (Analysys Mason) The CSP to DSP Transformation and the Digital Experience Index: The transformation of Communications Service Providers to Digital Services Providers is a fundamental shift in the industry. In this talk, Dr. Mark Mortensen, one of the leading analysts following this digital transformation, will outline the three steps necessary to become a DSP. He will also provide a review of Analysys Mason's Digital Experience Index that measures the degree of digitalisation of a CSP's operations and hence its digitalised user experience. Several case studies of leading DPSs will also be provided.

9:40am - 10:20am Leveraging OSS for Network Evolution	GENERAL SESSION	Submit Abstract Submit Presentation
Sandeep Raina, Product Marketing Director (MYCOM OSI) Changing customer behavior and growing competition is compelling CSPs to evolve to digital business and digital networks, but the transition is challenging. Soon, networks will be more virtualized, delivering faster, dynamic, on-demand services, including IoT services. CSPs need reliable, automated and predictive OSS systems to deliver the promise of the digital environment. In the presentation Sandeep will discuss the first steps of developing OSS for future digital networks and the use cases that will drive network evolution.

10:20am - 11:00am Leveraging Big Data for Enterprise Business Intelligence	INNOVATION SESSION	Submit Abstract Submit Presentation
Anand Thummalapalli, Head of Product Development (gen-E) As the competition rises in the telecommunications industry, quality service is more critical than ever. Service providers require a common interface to assess their services for an optimal customer experience. Traditionally, the network operations team had to check service assurance platforms for issues and then act on it. Today’s technology innovations, companies can boost their efficiency by optimizing their services with real-time analysis and actionable insights. Companies are evolving the traditional service assurance approach and migrating to new technology and operational constructs. In this session, you’ll hear from industry veteran and gen-E CEO, Marc Hayden, regarding the need for service providers to access and correlate data across various domains to provide a greater degree of decision support.

11:00am - 11:40am Competitive Edge: Leveraging Content	GENERAL SESSION	Submit Abstract Submit Presentation
Kurt Michel, Sr. Marketing Director (Ineoquest) and Ed Halsam, CMO (Conviva) Leveraging OTT Video Content: Start By Avoiding Buffer Rage Video is a huge part of the content game today, but in order to leverage video content to maximum potential, it must play well. If it doesn't, it can annoy your viewers, and hurt your brand. In this session, you will learn about Video Intelligence – big data analytics that collects operational and experiential data about video playback sessions, and gives you the information you need to effectively use video content; who is watching what, where, when and why. And when quality issues get in the way, how to identify and diagnose them for rapid resolution.

11:40am - 12:00pm
Closing Remarks

12:00pm - 1:00pm
Networking Lunch

ALL PARTICIPANTS

1:00pm - 2:00pm
Lion's Den: Sessions 1 & 2

INTERACTIVE

2:00pm - 3:00pm
Lion's Den: Sessions 3 & 4

INTERACTIVE

3:00pm - 4:00pm
2017 Editorial Calendar Planning Session

INTERACTIVE

4:00pm - 5:00pm
2017 Executive Summit Planning Session

INTERACTIVE

SATURDAY, DECEMBER 10

All Day The Pipeline Cup (Golf Scramble)	ALL PARTICIPANTS
We will enjoy a relaxed and enjoyable round of golf at the Palmetto Dunes Oceanfront Golf Club (Arthur Hill course). We will be playing best-ball / scramble in groups of four, giving ample opportunity to network and have fun.

To submit a different topic for consideration:

Click Here

Explore Cybersecurity Solutions for ISPs

Follow @PipelineWire

SUMMIT PARTICIPANTS*