The Yellow Brick Road: Contracting for OSS Success in IP Telephony (cont'd)

Getting it Done: The Implementation Phase
Active management is vital. Without real executive commitment and involvement, projects languish, drift and fail. It is equally important to support and empower project managers. Successful projects must be planned and managed by good people firmly focused on their business goals, and with no conflicts of interest. A good project management team will make the difference between mere completion, outstanding success and abject failure. A supplier should never be allowed to take on the overall responsibility for management and thus allowed set their own rules, and be the referee too. Set budgets as accurately as possible and establish a corporate culture that rewards the right behaviors. Further, use "no go" limits aggressively when the project deliverables stray too far from the definition of success. The project will only restart if and when everyone is certain that the project can be brought back into line economically.

This Time, Get it Right
Exciting developments in technology offer the opportunity to deliver great service to customers at greatly lower cost. It will be more exciting if service providers demand B/OSS solutions that fit their needs. All of the great new opportunities for flexibility and profit are at risk if cost reduction in B/OSS does not remain in step with the network. It is important to shop aggressively, using research and analysis, to take full advantage of the benefits rolling out IP Telephony can deliver. Simpler services and simpler solutions can mean dramatically less expensive B/OSS solutions.

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