The only publication dedicated to OSS     Volume 2, Issue 6 - Nov/ Dec 2005
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Customer Management: The Key Differentiator (Cont'd)


invented. Wal-Mart broke down all the silo walls in its organization and built a totally integrated, highly efficient, integrated company that used the efficiencies it gained to take over and revolutionize retailing in the US. These companies used advanced technology, but their key to success was vision, leadership and enforcement from the top of the company.

Ultimately, says Jacobs, "Technology is a tool, not the solution. Organizations without strong corporate policies based on an enterprise-wide vision and unified strategy will be in trouble.”

 


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