Pipeline Publishing, Volume 4, Issue 5
This Month's Issue:
Keeping Promises
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To Buy or Not to Buy Your Business Partner ... That IS the Question!
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and self-activation, and flow through business processes to manage services and customer interactions.

Providing an off-the-shelf, cost-effective business solution for Wireless Broadband networks brings strategic benefits to the Service Provider, including network optimization and an enhanced end user experience:

  • Automated management of key resources such as IP addresses, CPE, and network equipment facilitates provisioning and asset efficiency
  • Traffic and bandwidth optimization ensures spectrum efficiencies and QoS
  • Fair access policy and quota management allocates resources using market economics
  • Integrated fault management and subscriber diagnostics facilitates SLA and can reduce communication and customer care expense

Both OSS vendors and WiMAX vendors benefit from enabling additional features to the end user with reduced costs and enhanced customer experience. OSS vendors and WiMAX vendors need to closely collaborate to provide off-the-shelf solutions that leverage the skills of each and result in well defined features for increased customer satisfaction. One of the natural transitions we are witnessing with our customers is the evolution from low speed internet to wireless high speed internet in hard to reach areas and then the introduction of all-in-one High Speed Internet and VoIP for all customers to leverage the investments and offer enhanced services to all subscribers.

Considering your background, size, business and market, a decision to buy your partner might only slow you down or even stop you completely.

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The key decision

I’ll let you consider this… and while you meditate on it, I will tell you the end of my story:

After our partner had been bought by our competitor, our business development team managed to find another great player that could also provide an innovative billing solution with open APIs and standard interfaces to successfully support end-to-end VoIP and Triple Play solutions for our customers. We were back on track!

Yes, partners can become competitors or can already be competing with you on other products, but these are the rules today and vendors have no choice but to play the game. Considering your background, size, business and market, a decision to buy your partner might only slow you down or even stop you completely.

The key is to choose the best players for your team. As long as it’s a win-win situation and a big win for the end customer, that’s all that matters!

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