The only publication dedicated to OSS Volume 2, Issue 3 - August 2005 |
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Why is this the case? SMBs don’t have the time or the IT and financial resources to support the implementation, usage and maintenance of a new technology. In fact, many SMBs don’t want to invest the personal in-house time allocating and leveraging their personnel to deploy a new technology. They are limited in terms of both financial and human capital, therefore would prefer to pay for services on a usage basis as a monthly expense rather than purchasing equipment at significant upfront costs. Hosted and managed VoIP providers are more reliable than SMBs who maintain the system in house, both financially and technologically, as they can scale their solutions to meet the evolving needs of SMBs as they change over time. This allows SMBs to focus on their core business rather than allocating constrained resources to implement and manage the system. It also allows them to avoid the costs of trying to keep up with the changes in technology that come with a disruptive technology in a nascent and rapidly evolving market.
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