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The only publication dedicated to OSS Volume 2, Issue 3 - August 2005 |  |
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Reasons Why SMBs Should Adopt VoIP  SMBs can leverage VoIP as a means to reduce costs, increase productivity, and enable more robust and flexible communications through the convergence of voice and data applications. But in which type of SMB environments do VoIP systems make the most sense? And what exactly is the best delivery model for SMBs implementing a VoIP system? First, in terms of the most practical environments for VoIP implementations, SMBs with branch and/or satellite offices should seriously consider migrating to a VoIP solution. These types of companies can realize significant and immediate cost-savings through a number of reduced or eliminated expenses. These include costs for moves, adds, changes and removals, and long distance charges between offices and to clients. SMBs with a highly mobile sales force or a large number of tele-workers should also consider migrating to VoIP. In fact, according to the 2004 SMB Bundled Communications Survey, almost 70 percent of SMBs have mobile workers (See Exhibit 2). A VoIP system can provide flexibility in call configuration and call routing, allowing them to remain productive, accessible and transparent within the organization, despite their physical location.  Second, in terms of delivery models, according to the 2004 SMB Bundled Communications Survey more than one-third of SMBs are interested in getting VoIP as a hosted or managed service, despite cost concerns (See Exhibit 3). 
© 2005, All information contained herein is the sole property of Pipeline Publishing, LLC. Pipeline Publishing LLC reserves all rights and privileges regarding the use of this information. Any unauthorized use, such as copying, modifying, or reprinting, will be prosecuted under the fullest extent under the governing law. |
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