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This Issue

	Publication Credits
	Article Index
	Keep the Customer or Lose... Everything
	OSS Newswatch
	Tit for Tat: Meeting Customer Expectations
	Were You at NXTcomm 2007?
	Service Quality Management - The next logical step
	The All-or-Nothing Customer
	Taking Self-Service Seriously
	The Solution to Customer Defections
	Letter from the Editor
	Sponsors Page

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