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according to CEO, Michele Campriani. (Accanto released a statement later in December reporting a record year for orders of its intelligent Customer Service Assurance solution, with a growth rate of 59% over 2008.) And if you need a job, Campriani also told us Accanto is “hiring like crazy” to keep pace with demand for their solutions.
Grant Lenahan, vice president and strategist for Telcordia’s service delivery solutions, expressed concerns that service providers are heading toward a dangerous cliff and that there will be casualties impacting all of us unless we (the media, analysts, and organizations like the TM Forum), and they (the vendors) can convince service providers to change their course. Indeed, there may be worse problems than the recession facing the communications industry. Telcordia to the rescue? In Orlando, Tom Forsyth emphasized the ways that Telcordia is doing their part to help service providers generate new and more revenue with solutions for monetizing bandwidth usage via real-time charging engine, the next generation of pre-paid services, and new advertising and policy products coming in 2010.
With more grim news of service provider struggles, Amdocs’ vice president of products and solutions, Seth Nesbitt, and Analysys Mason’s senior technical analyst, Mark Mortenson, were on hand to discuss the findings of a recent global survey exploring
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The decision to exhibit or not to exhibit can be a heavy one |
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the challenges of network planning and rollout for next-gen services. The global survey found that the biggest obstacles for CSPs were managing change and adapting quickly to new circumstances; prolonged service creation and service delivery; lack of an adequate link between marketing and network planning to ensure that service expectations are met, and lack of a consolidate view of network usage trends.
Looking Forward
In summary, Management World Americas is an event that faced multiple challenges for 2009, and saw results that were mixed. That’s the short story. The long story will be told as vendors and attendees make decisions about their participation in the Forum’s flagship show in Nice, and in future Management World Americas events. Times are still rocky. Travel bans are on. How the show fares as things improve, however, will be the indicator of whether Management World Americas will weather the current economic slump and come out on the other side as a stronger event, or languish like so many other events have in recent years.
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