WOW! To Use Intraway’s
Provisioning and Activation Platform for New Business
Services
Symphonica orchestration
platform enables WOW! to automate fulfillment processes
and offers zero touch real-time
provisioning across
business services products.
Intraway announced it
will provide its Symphonica orchestration platform to WOW! Internet, Cable & Phone (NYSE:
WOW), one of the leading broadband providers in the United
States, as part of WOW!’s digital transformation initiative.
Initial deployment will be focused on WOW!’s business
services, with residential services targeted for future
phases of deployment.
“We’re excited to be partnering with WOW! to deploy
Symphonica as part of its OSS/BSS infrastructure. Intraway’s
Symphonica orchestration platform and T-Wizard tool will
allow WOW! to offer its customers a more effective
onboarding and provisioning experience,” said Steve Marsh,
CTO North America at Intraway. “They will also enable WOW!
to offer dynamic services on both legacy and SDN/NFV/Cloud
technologies.”
With Intraway’s Symphonica solution, customers will receive
an improved customer experience. The platform allows
end-users of WOW!’s business services to set the framework
to support future operation models such as Self-Care,
Self-Provisioning, and APIs for easier integration into
analytics and advanced diagnostic tools. The Intraway
platform enables service providers like WOW! to deliver a
more effective onboarding and provisioning experience with
the platform’s automation benefits.
“We’re committed to providing our customers with the best
Internet experience possible,” said Torryon Coleman, WOW! VP
of Product Development and Technology. “We’re proud to work
with Intraway to help WOW! deploy innovative products to our
customers efficiently and effectively.”
Intraway’s Symphonica solution will also provide the
following benefits:
- Improved
efficiency per transaction in the fulfillment process
- Increased
effectiveness in the fulfillment process – attaining
higher throughput and quality during service delivery
- Reduced YoY
operation cost growth
- Implementation
of a framework that allows increased agility in deploying
new services
Source: Intraway media announcement