Salesforce Expands MuleSoft to Every Team with Easy Automation and
Integration Across Any System or Workflow
Demand for time-saving automation from business
teams has increased in more than 90% of companies
New easy-to-use solution combines MuleSoft RPA and
MuleSoft Composer to automate complex business tasks across legacy and modern
systems
ADT, AT&T, Bayer Crop Science, and Western
Union are using MuleSoft to drive business growth and increase operational
efficiency, productivity, and agility
Salesforce, the global leader
in CRM, introduced the next generation of MuleSoft, a unified solution
for automation, integration, and APIs to easily automate any workflow so any
technical or non-technical team can adapt to constant change and business
complexity.
The solution now includes no-code capabilities to
automate repetitive manual tasks using bots with MuleSoft RPA (robotic process automation)
and to quickly connect data from any system, such as Slack, Stripe, and
Workday, with MuleSoft Composer.
The new capabilities are fully integrated into Salesforce
Flow1, a complete suite of automation technologies
across the Customer 360 to help save time, increase productivity, and deliver
better experiences. Business teams like sales can close deals more efficiently
and service agents can quickly sync customer records to improve customer
service interactions.
“As an integral part of Salesforce Customer 360,
MuleSoft helps companies integrate complex systems and data, while expanding
the universe of people who can use automation across any system or workflow,”
said Shaun Clowes, Chief Product Officer, MuleSoft. “The result is empowered business
and IT users, from sales and customer service to HR and finance, who can do
more with less – quickly creating workflows and integrations that drive
efficient growth and faster time-to-value.”
Modern, easy
automation and integration bring the future of work to every team
With macroeconomic uncertainty across markets,
hiring, prices, and more, businesses are focused on efficient growth, cost
savings, and productivity. More than 90% have seen a rise in demand for
time-saving automation from business teams over the past two years, according
to new Salesforce research.
However, the all-digital, work-from-anywhere world has increased the number of
systems and amount of data companies must manage and connect, creating
integration roadblocks to automation progress. And when new systems are needed
or business requirements change, 96% of companies find it difficult to modify
existing automations.
MuleSoft Automation addresses those concerns with
capabilities that allow customers to:
- Deliver intelligent automation anywhere: MuleSoft RPA enables any team to replace
repetitive and manual tasks with bots that can intelligently process data
from any system, document, photo, or legacy user interface. These bots can
also be securely shared and reused across teams.
- Drive faster innovation with clicks, not code: Purpose-built for business teams, both
MuleSoft Composer and MuleSoft RPA seamlessly connect applications with
pre-built enterprise connectors and bots.
- Automate and integrate anything: MuleSoft RPA and MuleSoft Composer work
seamlessly with Anypoint Platform,
MuleSoft’s industry-leading integration and API management platform.
Automations can benefit from hundreds of connectors to important systems
and even directly invoke APIs created by technical teams.
- Achieve end-to-end automation at scale: Teams can use MuleSoft RPA to automate
workflows across multiple systems and apps by integrating RPA bots
seamlessly with Salesforce Customer 360, Anypoint Platform, and MuleSoft
Composer.
- Maintain security and governance: With Anypoint Platform, IT teams can govern,
monitor, and secure any automation and integration built with APIs or
bots.
Salesforce
customers drive value for their employees, customers, and business with
automation
Salesforce customers are running 4.8 billion MuleSoft transactions daily
and decreasing operational costs by 74%,
while saving over 100 billion hours of work every
month with Salesforce Flow.2
Across industries, customers are using Customer 360
with MuleSoft to automate workflows at scale and enable business growth:
- ADT is
dedicated to creating personalized customer service. “ADT’s strong growth,
through acquisitions and purposeful change, provided an opportunity to
assess and improve employee and customer experiences by streamlining our
technology stack. With MuleSoft, we’ve been able to integrate systems and
automate processes more seamlessly to deliver unified and premium customer
experiences from anywhere and across all our business divisions,” said Sam
Jaddi, CIO, ADT.
- AT&T is using Salesforce to deliver new types
of connected experiences and improved customer service for its millions of
customers. “MuleSoft has streamlined and fortified customer support across
all channels at AT&T. With its automation and integration
capabilities, we’ve reduced the time our teams are taking to complete
administrative tasks. MuleSoft and Salesforce save our sales and services
teams more than 1 million work hours a year to focus on what they do best
— helping our customers,” said Brad Ringer, Principal Solution Engineer,
AT&T.
- Bayer Crop Science is using Salesforce to become more
customer-centric, helping farmers and communities sustainably feed the
planet with innovative agricultural solutions. “By integrating Salesforce
and legacy systems with MuleSoft, we’re able to provide better customer
service experiences with a single view of the customer for teams across
our business. And with a modernized integration and automation framework,
it’s incredible to see our teams developing a product 200% faster and
increasing speed to market by 5x so that our customers can use the latest
technologies,” said Geoff Hickman, Technical Architect, Bayer Crop
Science.
- Western Union, a global leader in cross-border,
cross-currency money movement and payments, is using Salesforce Customer
360 to transform the customer journey with a digital banking platform.
“Our continued focus on customer experience requires that we increase our
efficiency and productivity to deliver new experiences wherever our
customers are. MuleSoft allows us to quickly access the information we
need and automate workflows to drive omnichannel messaging capabilities,
so our business teams can focus on providing great service and real-time
conversations with our customers,” said Tom Mazzaferro, Chief Data and
Innovation Officer, Western Union.
Source: Salesforce media announcement