Apple Users in US and UK Prefer Fingers to Faces, According to Juniper40% of Apple Users to Spurn Facial Recognition, According to Juniper SurveyUS & UK Contactless Payment Users Show Clear Preference for Fingerprint Authentication and Voice RecognitionA new survey conducted by Juniper Research has found that over 40% of iOS users in the US consider themselves
unlikely to use facial recognition as a payment security technology.
This suggests that a core use case for the iPhone X’s main security
feature may struggle to gain traction amongst consumers. Contactless payment users considered fingerprint sensors and voice recognition more appealing authentication methods, with 74% and 62% respectively saying they are likely to use these technologies. For more insights, download the surveys and infographics: Consumer Attitudes to Mobile Banking & Contactless Payments, US 2017 and UK 2017. Sluggish Contactless Growth for Mobile-first Markets
The survey asked 500 US and 500 UK smartphone users about mobile banking and contactless payments.
The survey shows that while mobile contactless payments usage will grow
in both markets, existing users will fuel most of that growth:
Security Still a Big Obstacle for Many
The survey found that, while contactless payment non-users have less
concerns overall, 32% have concerns about the security of the
transactions, a far higher proportion than users (14%). Mobile banking
has a similar pattern, with 30% of non-users concerned about the
security of transactions, compared to 10% of users.
“Transaction security is a key barrier for mobile financial services adoption” remarked research author James Moar. “Addressing these concerns will bring many consumers to the point where they will consider using such services.”Source: Juniper Research media announcement |