Globe Telecom Selects
Netcracker Managed Services to Achieve Operational Excellence
Largest
Philippine Mobile Provider Will Leverage Netcracker Operations Automation to
Improve Operational Efficiency and Customer Service Experience
Netcracker
Technology announced that Globe Telecom, the
largest mobile operator in the Philippines, has chosen Netcracker
Managed Services to upgrade its support services
and to maintain a higher level of operational efficiency. Globe Telecom
provides mobile, fixed-line and broadband networks to more than 80 million
customers.
Netcracker
will deploy its operations
automation framework and provide a variety of
Managed Services covering mission-critical processes such as order fulfillment,
proactive monitoring and performance management to meet Globe’s business
objectives. The operator will benefit from faster issue resolution, improved
order processing time and significantly lower platform costs.
“Netcracker
Managed Services allows us to uplift OSS performance metrics, lower support
costs and improve customer service,” said Raul Macatangay, CIO at Globe
Telecom. “This helps us to be more proactive, realize both Capex and Opex
savings and deliver a much more streamlined and improved experience for our
customers.”
“It’s
a major validation for us that Globe Telecom has chosen to continue working
with Netcracker to bring stability to their operations,” said Rohit Aggarwal,
GM at Netcracker. “We look forward to strengthening our presence within Globe
and helping them to remain one of the leading operators in the APAC region.”
Source: Netcracker media announcement