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April 2012, Volume 8, Issue 11

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IN THIS ISSUE

Self-Service OSS/BSS for CSPs
Dynamic Customer Care
CEM Done Right
Clearing the LTE Confusion
Operational Intelligence for CEM
Social Media Takes the Driver's Seat
Customer Analytics
OSS/BSS: Bill Shock-A-Con
Maximizing Customer Interactions
Managing Customer Lifecycles
Newswatch
Editor's Letter

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