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By
Ed Finegold
Management World in 2011 has an agenda packed with six separate summits, a “Defense Spotlight” track, Forumville, about 20 catalyst projects, hundreds of exhibiting companies, and more than 200 different presenters. In short, there’s more happening than any one person can possibly see.
To help Pipeline readers navigate this event, we’ve picked out the conference sessions you least likely to want to miss. Keep in mind, there are so many concurrent events that we’ve tried to make picks that won’t create time conflicts for you. In doing so, we may have left things out that are of specific interest to you…so, in short, we’ve done our best.
Tuesday, May 24
Powerful Keynote sessions kick off at 2 pm, and focus on big picture issues like IT as an enabler and transforming a business from an NSP to ASP. Fari Ebrahimi, CIO for Verizon Communications leads off, followed by Alpna Doshi, CIO for Reliance Communications, and Michael Lawrey, Executive Director, Architecture, Online & Media for Telstra Corp.
You can grab a health break and maybe take in some Forumville from 3:30 to 4:15. Then don’t miss Flavio Lang from Brazil’s Telemar Norte Leste talking customer experience transformations. He’s followed by Verizon Europe’s Paul Vicent, on network performance visibility as a customer service differentiator.
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In short, there’s more happening than any one person can possibly see. |
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The anchor man in this group is Brian Brueckman, SVP, Direct to Customer, for T-Mobile Austria taking you on “The Journey to Customer Service Excellence.”
When you’ve returned from this
journey, it’s time to socialize. Get ready
for the Business Networking Evening at
7:30 pm at the Guinness Storehouse.
Just don’t overdo it on the Guinness;
that may lead to excessive folk
dancing, which inevitably leads to
YouTube infamy.
Wednesday, May 25
There are a number of good sessions happening at 11:15 am on Wednesday. If Social Media is your thing, check out John Meyers , Blue Buffalo Group; Anthony O’Neill, Eircom; Anthony Behan, IBM; and Carlo Andre Pinheiro, Head of Telemar Norte Leste’s analytics lab talking social media strategy and leveraging analytics to measure customer experience. If you prefer Cloud talk, check out the case studies from Korea Telecom and COLT on competing against “the new telecom competition” and “delivering cloud services to enterprises” respectively.
If you miss the 11:15 am sessions on Cloud services, fear not – you can catch Dr. Matt Wood from Amazon and Alexander Nelles from Vodafone speaking individually, and as part of a panel with folks from IDC, Oracle, cVidya, and TOA Technologies from 2:15 to 3:45 on using cloud platforms to deliver on-demand BSS/OSS applications.
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