By: Scott St. John, Pipeline
The concept of cloud has been around for a while, but it’s becoming a bit complicated. IBM actually launched the first virtual storage operating system for mainframes as far back as the 1970s.
But the potential to enable remote functions, eliminate the need to deploy and manage on-premise hardware and software, and the potential to access—and pay for—on-demand resources only when you
need them, really kicked things off around the turn of the century. By 1999, Salesforce.com launched with its “no software” motto and by 2010, Microsoft jumped onto the cloud bandwagon with its
cloud-based Office 365 suite…
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By: Eric Dalessio
Today, customers simply expect more. We’re all used to online subscription models, whether it’s for a streaming service or food delivery. We enjoy the control and ability to manage them
according to our needs. It’s becoming the same with support for enterprise network infrastructure and bandwidth. Users can now easily scale bandwidth up or down, at their preferred time periods, on
a customized network that they fully control and manage. Enterprise customers want that same level of autonomy for customer service and support…
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By: Ari Banerjee
In the rapidly changing telecommunications industry, communications service providers (CSPs) are constantly updating their operations and business to provide the best customer experience,
dynamically evolve their digital ecosystems, and reach new levels of automation and security. This investment in digital transformation has revealed several necessities for CSPs looking to keep up
with customers’ changing needs, as well as ensure they are getting the most out of new opportunities. This includes balancing speed, agility, risks, quality, and business value…
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By: Matthew Halligan
Telcos have a goldmine in their backyard—dig deep enough, and they’ll find a treasure trove of customer information waiting to be unearthed, analyzed, and monetized. This customer information
is particularly valuable because it comes in the form of real-time behavioral data that can identify high-value customers, predict subscriber churn, and pave the way for proactive retention
tactics. These use cases are already well defined, if underutilized. But there’s more. The opportunity to identify customer interests and create personalized service packages to drive new revenue
streams is where the real executive focus should be…
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By: James Messer
Fifth-generation mobile broadband technology, commonly known as 5G, creates new business opportunities for communication service providers (CSPs) and cloud service providers. 5G technology
improves the quality and capacity for voice communications and expands wireless data capabilities. The wireless broadband infrastructure can now handle large quantities of near real-time data,
enabling new service models. With 5G, service providers are also adopting new fee and billing strategies that provide more potential for revenue and greater scalability…
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By: Don Gilbreath
Organizations’ indoor operations are under mounting pressure to advance their efficiency and productivity while lowering overhead costs. The pandemic has made the population’s purchasing
behavior more virtual even as labor has become less available. In 2021, e-retail sales surpassed 5.2 trillion U.S. dollars worldwide, and this figure is expected to reach new heights in the coming
years. Unsurprisingly, the pace of warehouse production is evolving, meaning more innovative processes and operations must be adopted to keep up with this demand…
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By: Ben Edmond
As the demand for connectivity services continues to skyrocket, teams push for more integrated internal workflows, and trading partners look to provide seamless processes for an amazing client
experience, network buyers and sellers are faced with new challenges. How can they provide fast, scalable services to each other, within their internal clients and all the way through to each
other’s customers? In today’s cloud-centric digital world, speed, scale, analytics, and integrated experiences matter…
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By: Srini Addepalli
Digital transformation has brought about a significant change in the way enterprises function by leveraging technology to fundamentally alter the way businesses operate, interact with their
customers, and manage their operations. The boom in hybrid work across enterprises initiated by the pandemic has shifted digital transformation from a key priority to mission critical. With
digital transformation, businesses can gain a host of benefits, such as automating routine tasks, optimizing supply chain management, using AI-powered chatbots to handle customer service
interactions, and enabling employees around the world to work together on projects in real time…
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By: Stefan Pongratz
Five years have passed since AT&T, China Mobile, Deutsche Telekom, NTT DoCoMo, and Orange founded the O-RAN Alliance back in 2018, with the mission to “reshape the Radio Access Network
(RAN) industry towards more intelligent, open, virtualized, and fully interoperable mobile networks.” The O-RAN Alliance also envisioned that the O-RAN specifications would ultimately improve
supplier diversity, user experience, RAN efficiencies, and operations by the carriers. As we just wrapped up the full-year results for the 2022 RAN market, the timing is right to review the
progress—where are we in this journey to reshape the RAN? First, let’s review some definitions…
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By: Joshua Currin
A resilient, robust, and always-on network is critical to business success in today’s highly connected world. Such a network allows employees, engineers, and customers to work and perform
essential day-to-day tasks. Any disruption to the network could result in a costly halt in business productivity and efficiency, not to mention untold damage to brand reputation. Nevertheless, many
organizations pursuing digital transformation do not prioritize network resiliency. Research from Gartner shows that over 90 percent of businesses have some form of digital initiative,
with 87 percent of senior business leaders stating that digitalization is a priority…
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By: Scott St. John, Pipeline
We often take for granted all the technology that underpins our day-to-day lives and globally connected society. In fact, we carry more computing power in our pockets than the guidance computer
NASA used for the Apollo 11 mission. Today’s smartphones are 5,000 times more powerful than the CRAY-2 supercomputer of the 1980s, designed for the United States Departments of Defense and Energy
and intended for nuclear weapons research, among other things. It seems a bit silly when we gripe and moan because of a momentary glitch while streaming HBO's hit series Succession
while we lie comfortably in bed…
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By: Jara Kern, Pipeline
This month, the Pipeline news team has been scanning the ramparts for news stories in line with our issue theme of Automation & Support Systems—along with covering other innovative and
dynamic news from across the tech industry. Oracle and Zoom Video Communications have expanded their collaboration to improve telehealth services, while Nokia has upgraded its AVA Energy efficiency
software to help lower electricity consumption across CSP networks. Meanwhile, IBM and Wasabi Technologies are collaborating to drive data innovation across hybrid cloud environments…
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