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| 1 | 2 | 3 | Managing Complexity
Today’s enterprise services are becoming more and more complex to use and for Service Providers to support. Service Providers do not have cost effective delivery solutions for complex data services such as Carrier Ethernet, Gigabit Ethernet, IP RAN, VPLS over MPLS, video, remote storage, and cloud computing. Mapping virtualized services such as VPNs to the Service Provider’s infrastructure is pushing management systems to their limits.
At the same time, Network Operations and Provisioning teams are faced with managing tens to hundreds of disparate operations systems, all with different processes and none working very well. Especially for enterprise services, the processes and tasks are complex and require extensive training. Processes are typically focused more on the network than on the customer.
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Accurate, real-time network information combined with task automation provides major cost savings to CSPs. |
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accurate. Even when inventory systems are made accurate, they are out of date the next day as new services are added and changes are made to circuit designs. A better approach is to use a provisioning system that is based on discovered data and that feeds inventory systems.
Using actual network configurations, instead of legacy data sources, as the basis of all functions results in accurate service design, provisioning, and assurance and reduces errors and costly rework. Service designs are made based on actual rather than historical network information, drastically reducing error fallout.
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Clearly, manual processes are expensive and error-prone and, combined with inaccurate network data, cause rework and increase the Service Provider’s cost.
Inflexible legacy operations systems and network devices cause significant inefficiencies that lead to poor customer service and lost market share to competitors. They also make it difficult for Service Providers to meet revenue, cost, and profitability targets.
Two fundamental capabilities can make significant inroads to overcoming all of these challenges: using accurate network data in service design and provisioning, and mapping customers to their services and network devices.
Using Accurate Network Data in Service Design and Provisioning
Traditional network inventory systems based on manual processes are typically only 40-70%
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With this approach, service design, assign, provisioning, and activation take minutes instead of days, greatly increasing productivity and reducing the time from order to revenue. So Service Providers can increase their service revenues by bringing services to market rapidly and by configuring, activating, and managing services faster and with fewer errors.
Design costs are reduced by 70% with consolidated, current, accurate views of network inventory data, according to Stratecast. Furthermore, automated design optimization improved deployed capacity usage and, as a result, increased revenue by 8%.
The availability of a single source of accurate service and network data also allows diverse departments, from Marketing to Network Operations, to provide consistent, accurate information to customers. For example, Sales can see whether a customer service can be deployed and by when. This results in improved customer service.
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