ConceptWave™ is a leading provider of telecom product catalog and order automation solutions that improve operational efficiencies and facilitate the rapid delivery of complex multi-service product offerings. By working closely with communications service providers (CSPs) to leverage existing OSS investments, ConceptWave Order Care™ suite of order management solutions delivers business transformation to seamlessly integrate offers and order fulfillment.

ConceptWave Order Care™ is a configurable order handling and product management platform designed specifically to accelerate CSP rollout with greater efficiency and reduced deployment times for increased ARPU and high quality KPIs. Order Care supports end-to-end flow-through order capture, order management and product lifecycle management utilizing a modern SOA architecture and a meta-data application/development model that provides a highly scalable and flexible platform to support agile NGOSS environments.

Proven in the marketplace with deployments worldwide, ConceptWave™ processes millions of complex service orders each month to meet the market demands and high performance requirements of global CSPs. ConceptWave’s solutions are sold through OEM and global system integrator partners, including HP, Wipro and Aricent.  The company was named HP’s CMS Business Partner of the Year 2008. Headquartered in Toronto, ConceptWave has offices throughout North America, Europe and Asia.

Communications Service Providers (CSPs) are faced with legacy IT environments characterized by complexities that make it burdensome to rapidly modify product portfolios to meet a rapidly evolving environment. Next generation services in triple and quad play deployments represent an order-of-magnitude increase in back-office complexity, making it critical for CSPs to incorporate order orchestration and product lifecycle management across multiple networks and systems.

An agile catalog management system creates a central definition of your portfolio of products to consolidate multiple product references from ordering systems such as billing, CRM and order capture. With this foundation in place, a CSP becomes better positioned to make process gains in terms of self care, proposal generation, customer support, billing, order management, dynamic product catalog management, asset optimization, and more.  

But it doesn’t stop there. Forward-thinking CSPs are laying the foundation for rapid service delivery and order-to-cash efficiencies for such portfolios. In order to rapidly introduce new products and optimize product launches to cash cycles, CSPs need product lifecycle management seamlessly integrated with order orchestration.

Decrease your time-to-market for new products while optimizing revenue with each customer interaction. To learn more about how ConceptWave Order Care™ is the only suite of solutions to offer this unique combination, visit www.conceptwave.com.

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