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held in several types of systems – legacy fulfillment or assurance systems and GIS, subscriber management in each service/technology silos. By linking service fulfillment and assurance, service providers can have a single 360 degree view of services data, eliminating the need to replicate the same information across fulfillment and assurance systems.
To cope with the increased service velocity and real time modifications, service providers need to implement a service management platform that can support this challenge and move between fulfillment and assurance quickly and efficiently. They can no longer afford to rely on manual operations, which result in lost time, poor customer service and high operational costs. In addition to that, because of the need today to accelerate TTM of services and reduce service introduction cost, service providers need to deploy fulfillment and assurance at the same time.
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The introduction of all IP networks and multi-service access nodes means there is no longer the simple one-to-one relationship between a service and a network. |
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interfaces and process fragments, for example, which can subsequently be triggered in either the service fulfillment or assurance context. Similarly, there is no need to integrate between many disparate service fulfillment and assurance systems. A common single 360 degree view of services data links customer products to network services and resources, which is critical to delivering accurate, efficient customer service. This results in increased operational efficiency, reduced implementation time, cost and risk and a better overall customer experience.
The single service management platform approach is also aligned with eTOM’s service
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A Yankee Group report from September 2007 reaffirmed this conclusion stating that “It’s more critical than ever for service assurance and service fulfillment to forge strategic partnerships and provide a comprehensive roadmap to the market.”
Closing the Loop by Linking Service Fulfillment and Service Assurance on a Single Service Management Platform
A single service management platform closes the loop between fulfillment and assurance, creating a range of benefits for service providers. It allows providers to reuse
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management horizontal layer, and has been adopted by leading service providers when transforming their OSS. Such service providers have moved from a vertically-integrated architecture to a horizontal alignment of customer management, service management and resource management.
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