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interface, full validation rules, easy filtering and reporting.
ConceptWave Order Care Catalog Management
ConceptWave is an independent software provider that is focused on the Telecom Service Provider market. It provides out-of- the box solutions to help facilitate and automate the product life cycle from the conception of a product or service, through the design and rollout, to the eventual retirement of the product and service as well as the order fulfilment life cycle from the order entry and multi-bundle offerings to diverse geographical sites using complex discounts, through to the product and service validation, order decomposition and orchestration, inventory allocation, delivery and billing.
ConceptWave Order Care contains the following solutions:
- Order Negotiations: A fully customizable order entry system that validates every order prior to provisioning and enables CSRs (customer service representatives) to offer pricing, availability, multi-featured bundles, discounts etc.
- Order Management: A real-time, scalable system that enables Service Providers to track, automate, notify, escalate and manage their orders from end-to-end. It includes the ability to decompose, orchestrate, synchronize and route the complex multi-part orders while handling order exceptions and jeopardies to ensure orders are clean and accurate.
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ConceptWave’s strategy is founded upon bridging the gap between customer-focused product catalogs and network-focused service catalogs. |
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- Order Analytics: A module that provides management dashboards and reporting of order history, delays and escalations with providing in-depth analytics to help Service Providers understand which product or service offerings need to be retired changed or re-introduced.
- Catalog Management: A centralized solution that consolidates product and service offerings including multi-part bundles while facilitating quick and easy administration of introducing or making changes to current offerings. All workflows, end-to-end mapping, rule engines is included to ensure that managing availability and the product lifecycle is consistent.
ConceptWave’s competitive strategy is founded upon bridging the gap between customer-focused product catalogs and network-focused service catalogs. ConceptWave Catalog Management is based on a data model that supports multiple levels of object hierarchy to centrally manage the end-to-end definition of product offerings from the commercial view to the technical view, including the mapping between product offerings to customer-facing services and customer-facing services to resource-facing services. ConceptWave is uniquely positioned in providing a purpose-built Catalog Management product that provides the required end-to-end view across both Product and Service catalog domains. ConceptWave specializes in incremental rollouts enabling accelerated benefits realization.
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