and accounted by the CBOSSip Internet Platform. As for the aforementioned self-care services, the solution from CBOSS includes the Internet customer service CBOSSics and web customer care interface CBOSSwcc. WaselTelecom is utilizing CBOSSsms Short Message Service Center, which is equipped with gateways for SMS conversion to ICQ, email, and voice and to offer a greater convenience to the customers, the functionality of SMS interconnectivity between different network technologies is also available.

When asked what the benefits are of having a single vendor supply the entire IT infrastructure, Anton Bornyakov, Senior Manager of Marketing and PR at CBOSS said, “When using the entire IT structure from a single vendor, a customer is guaranteed the full interoperability of all components and modules, as well as the strong product roadmap in line with the single concept. CBOSS solutions are highly complementary. They are purposely built and tested for interoperability so that our customers experience no incompatibility issues and bear no additional interfacing and integration costs.”

While disposable income may not be widely available in most of Afghanistan under present conditions, WaselTelecom has plans to help develop the economy by allowing subscribers to make collect calls or split charges in equal proportions between the called and calling parties, which may increase paid traffic. The notification service CBOSSmissedCall will allow the carrier to boost its traffic by 3-5%, also in the hopes of furthering some economic development.