Pipeline Q&A: HP (cont'd)

Pipeline: There are many carriers with large OpenView installations. Often they have had problems managing all of the data OpenView can produce and turning it into useful information. How are you working to turn this into an opportunity, and fend off some of the creative new service management providers?

DeLaughter: This is really at the heart of “Adaptive Enterprise” - take the ream of data coming from the IT environment and turn it into information, connect it to the business, and take meaningful action to tune the infrastructure below, to fix any potential problems or make improvements. Specific to the question, we look for strategic OEMs and maintain those fully integrated with our portfolio. We’ve just added a very interesting technology that’s allowed us, as I said, even to leap ahead of Smarts (in service management and network data-service correlation).

We have a very scalable topology model and we can let people go as low as they want to filter or allow alarms to aggregate up. The notion is to aggregate data up into a service and be able to view information that way. We are very active in turning reams of data into actionable information. One example is Telstra, where in an interview with CIO Asia they talk about having problems in the network with identifying who's affected when elements go down. We came up with an HP solution that lets them see what customers are affected and drill down to see what created the problems. If you want to manage a service from end to end, you have to track that service all the way down the infrastructure and all the way back up.

The whole notion is that “Adaptive Enterprise” is going to give network service providers the ability to respond more rapidly to change, consolidate data into information, and bring costs down – but with HP it also gives those service provider a strategic partner to work with.

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