Pipeline Publishing, Volume 6, Issue 5
This Month's Issue:
Managing the End-User Experience
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NewsWatch
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By Tim Young

Every month, Pipeline endeavors to bring you the latest news from the OSS/BSS, and wider communications space with the intent of highlighting some of the stories you may have missed, and perhaps contextualizing a few of the stories you didn’t.  For more news in the space, visit our News Center here.

Huawei has reported that Matt Bross has landed. Since the announcements of his departure from BT in late June, many in the industry have been speculating about where the outspoken panel-favorite would end up. The answer is “With Huawei… in North America.” While Bross has been named the Global CTO for the firm, he’s been tasked with helping to grow the business’s North American penetration, which has already been strengthened by deals with the likes of Cox Communications. With Bross manning the tiller, Huawei’s North American adventure is that much more compelling.

Nortel’s outbound march continues: It was announced September 30 that the bankrupt giant would be auctioning off its GSM business segment (along with its GSM-R business line, used by railways). Bidders will be required to submit offers by Nov. 5, followed by an open auction Nov. 9. Earlier in September, courts in the US and Canada approved the sale of Nortel's enterprise business to Avaya for around $900 million.

Inter-carrier revenue leakage represents between 3 and 5% of service provider’s total costs for traditional voice products, and between 7 and 11% for broadband products.


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Revenue leakage has a visible effect on CSP bottom lines, and much ink has been spilled over how to tighten leakages between carrier and customer. But what about leakage between carriers? Stratecast has released a new study, in cooperation with revenue assurance firm cVidya, which explores inter-carrier revenue leakage. According to the report, in the wholesale market, inter-carrier revenue leakage represents between 3 and 5 percent of service provider’s total costs for

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Martin Group has announced that it has merged with Houston-based CHR Solutions to form what the two firms are billing as “the largest, single-source, resource-rich delivery of support and services to their clientbase”. The merger was effective September 25, and the new company will be known as CHR Solutions. The merged entity will provide services to more than 800 clients in all 50 states, as well as internationally. Martin Group’s work with tier 2 and 3 carriers has been noted in previous issues of Pipeline, and we’re curious to see if the new CHR will be able to maintain the same level of commitment to smaller, rural players.

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traditional voice products, and between 7 and 11 percent for broadband products. No small amount.

Ovum has named BT’s Global Services division the "global leader of global leaders" in its Enterprise Strategy Scorecard. The Scorecard report set out to evaluate every major telecommunications-led Global Services outfit and give a complete view of the capabilities and performance of service providers. The study is intended to unite research reports, surveys and enterprise client engagements from the past year, and evaluate evidence of market impact, user satisfaction, financial

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