Formula Telecom Solutions, which takes a business perspective to OS that lets providers focus more on subscriber retention and customer satisfaction. The system captures events in real time, and responds to events based on a pre-configured set of business policies or actions, such as provisioning, balance management, rating, or sending the client a message. The commonsense idea behind Leap Billing is to look at the actual business behind each event, and to create a personalized environment where customers achieve what they want to achieve.

The Asian market represents an enormous upside to telcos and OSS providers alike, and that fact has not been lost on BEA Systems, which has recently established a telecommunications technology center in Beijing. BEA Systems lands on our top ten not only because of their excellent OSS technology, but also because of their global perspective and their ability to meet the specific requirements of Chinese telcos. The company has adapted their BEA WebLogic Communications Platform to include custom adapters, protocols and other technologies to service the Chinese market.

Pyramid Research estimates that outsourcing can cut costs for a mobile operator by as much as 25 percent. In looking at how telcos approach their OSS functions, we would be remiss if we left outsourcing out of the discussion, and so we also include Wisor Telecom Corp. in our top ten for their catalog of both software solutions and service bureau offerings. Their Outsourced Provisioning Service helps telcos keep costs down and errors to a minimum. The advantage of  outsourcing  lets  carriers  add