Pipeline Publishing, Volume 6, Issue 2
This Month's Issue:
IMS and Beyond: The Future of Convergence
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Convergence, Costs, and Customers
(More of Them)

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for a particular device, you need not start from scratch with different protocols, a different authorization method, or a different service API. IMS provides a flexible, inexpensive, and streamlined way of introducing services anytime, anywhere. IMS does add some complexity at the network implementation level, but it simplifies and accelerates the development and delivery of services. Some carriers, however, might consider IMS too technically complicated or inappropriate for their needs, and may try to customize it for their specific purposes or wait for a new platform to emerge in the industry. But again, these approaches take time and might delay the introduction of new services, which, in turn, may diminish your ability to gain early market share. This is a calculation that each provider must make based on its specific marketplace and the strength of the competition.

IMS or not, one of the best ways to get things right from the start is to select the most effective, efficient, and easy-to-use development, deployment, and multi-play service monitoring and troubleshooting tools. Here are some capabilities that the best tools will provide:

End-to-end service monitoring - Some test vendors offer element and node-based tools that generate a lot of fairly isolated data, but do not provide a wide-angle view that looks at a service from one end to the other. The most effective solutions pull together information from the core, the access networks, the edge, and all service components, even when the environments of each are not based on the same service delivery platforms and technologies. By pooling and correlating this disparate data, an end-to-end view emerges. The solution should also have quick and easy-to-use drill down capabilities for troubleshooting.

Customers will churn if services are unreliable or just don’t work.


Media and Signaling - Tools should correlate the user plane with the signaling plane to enable a complete analysis of all aspects of a service.

KPIs - It is crucial to have tools that generate key performance indicators applicable for each specific service, because relevant KPIs can differ from one service to the next. KPIs allow you set appropriate baselines and thresholds and receive alarms when those thresholds are crossed.

Interconnect monitoring - Any converged infrastructure will succeed only if management tools can monitor, analyze, and troubleshoot information that passes between carriers at interconnects. This information can be used to verify SLAs as well as for billing purposes. These are the kind of capabilities that will enable your network to run smoothly and almost transparently, requiring far less maintenance, and truly liberating you to focus on customers rather than technology. The payoff is more satisfied customers generating far greater revenues.

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