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measure one aspect, you can get the wrong information. Only by measuring several aspects at a time can you get the desired effect.
Pipeline: Do you have any other comments about benchmarking and revenue assurance in general?
Dr. Solotorevsky: One aspect I want to mention is that at this point we are measuring KPIs. The benchmark is on KPIs. There's another aspect of revenue assurance, which is the maturity of the organization regarding revenue assurance. One of our next ideas is to do a benchmarking study on maturity. We want to see how well revenue assurance is working inside an organization. We want to see how well you're measuring things, but from the quality point of view, rather than the quantity point of view.
Pipeline: Well, we look forward to hearing more as things continue to progress.
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If you don't take the actions to repair the bad processes, you will still end up with huge incentives from recoveries, and you will be very happy because you will get a lot of money. |
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