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field rep to each community in which Greenfield extends its network. This representative works with construction companies to coordinate installation, visits customers to troubleshoot problems, and is even present at homeowners' association meetings to answer questions asked by subscribers. In an era in which customer service is often a key differentiator, Greenfield shows innovation in technology and business model.

Summing It Up

We had a great time sorting through these awards, and would like to fully congratulate all who were nominated. We'd especially like to congratulate the award winners, and encourage all service providers to try to seek their own innovations every day.

Pistacchio sums up what we look for in communications innovators pretty well when he says of his company's mission: "It's about trying to look at the way telecom companies have been operating, and the way they price and bill their products, and throwing that out the window and coming up with a new way that makes sense for the customer and makes sense for us."

Sounds innovative to me.