Pipeline Publishing, Volume 6, Issue 12 This Month's Issue: Making Customers Happy Publication Credits Free Subscription sign up here Advertise with Us more info May   • Editor     Tim Young      tim@pipelinepub.com       • Contributing Editors     Barbara Lancaster     Wedge Greene     Trevor Hayes     • Publisher     Paula Zimmerman      paula@pipelinepub.com     • Associate Publisher     Ed Finegold      ed@pipelinepub.com       Follow Pipeline on Twitter for real-time updates and news feeds at http://www.twitter.com/pipelinewire Join Pipeline's LinkedIn Community and Discussion Group for the latest OSS-BSS News and Information at  http://www.linkedin.com/in/ossbss   Volume 6, Issue 12 Making Customers Happy Pipeline Publishing, L.L.C 2232 South Main Street, #546 Ann Arbor, MI 48103-6938 www.pipelinepub.com

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