Pipeline Publishing, Volume 7, Issue 8

	This Month's Issue:
	Enriching the Mobile Experience

Removing BSS Complexity while Enhancing the Business Customer Experience

article page | 1 | 2 | 3 | 4

Delivering growth and cost efficiencies

The unified integration layer is a non-intrusive solution that consolidates and enriches data from multiple sources, enabling the CSP to re-use existing assets and reduce congestion on middleware. The integration layer approach can deliver immediate growth and cost-efficiencies, and alignment with the overall business objectives ensures that the integration layer offers long-term benefits.

For CSPs, billing transformation must remain a long-term strategic initiative

CRM applications that provide the Customer Service Advisor with a single view of customer and product and, therefore, support single point of contact for the customer
On-line e-care, e-billing and analytics applications that provide the customer with a single view of their products and services that are reflected in a single bill
Business reporting applications that present the CSP with a single view of their business

Process integration also delivers effective order automation and process orchestration across a distributed infrastructure, which can accelerate ‘new offer’ introduction and simplify complex multi-service propositions.

With single view capabilities it is possible to present consistent and meaningful information across internally and externally facing applications that deliver customer stickiness through adaptive and enhanced customer experience, reduced cost to serve and improved time to market:

Businesses of all sizes, from global enterprises to SMEs and sole traders, are looking for ways to efficiently manage the growing complexity of their communications services. They want to have timely access to a unified view of spend across their organisation, presented in a convenient and easy to understand manner that eliminates the need for paper bills. By allowing them to take control of their communications services, CSPs have an opportunity to enhance the loyalty of these valued customers, quickly roll-out rich new services, and reduce overall operational and support costs.

article page | 1 | 2 | 3 | 4

About MDS:

MDS is a global provider of award-winning enterprise customer experience management solutions for service providers. MDS enables customer-centric organizations to differentiate and grow by delivering process innovation, service efficiency and optimal business performance across the areas of customer experience and customer revenue management.

MDS specialise in providing software solutions for service providers to effectively serve their business customers, enabling the agility to get closer to the most complex customers in the management of customer care and billing. MDS enable this through a solutions portfolio that contains e-billing, e-care and customer management solutions that manage the complete customer experience from initial order, through account management and billing, without disrupting existing system assets.

Headquartered in the UK, MDS has offices in North America, Europe and Asia-Pacific from which we support service provider customers internationally, including Vodafone, BT, Telefónica O2, and The Carphone Warehouse.

For more information and the latest downloads, please visit MDS at www.martindawessystems.com/solutions.

© 2011, All information contained herein is the sole property of Pipeline Publishing, LLC. Pipeline Publishing LLC reserves all rights and privileges regarding
the use of this information. Any unauthorized use, such as copying, modifying, or reprinting, will be prosecuted under the fullest extent under the governing law.