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| 1 | 2 | 3 | Reconciliation across the service and network layers allows Service Providers to see how services have been implemented, manage the services, and resolve any problems expeditiously, thus increasing customer satisfaction.
Accurate, real-time network information combined with task automation provide major cost savings to Service Providers.
Mapping Customers to Their Services and Network Devices
Separating network- and service-facing resources provides the flexibility required to embrace new services, network devices, and technologies.
Mapping customers to their services and to the network devices being used by the service enables proactive customer engagement and improved customer service. Stratecast has found that without such mapping 40% of customers and circuits were misaligned.
When a network fault occurs, the faulty device is related to the services using it and which customers are affected. Customer Care representatives can then proactively notify the customer of the outage and communicate the action plan. In addition, operations can then prioritize network problem resolution based on number or category of customers impacted.
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Profitably Accelerate Customer-Focused Service Delivery and Management
Using a current and accurate view of the network results in a highly automated environment that speeds accurate service design, provisioning, and delivery of complex enterprise data services. The end result: revenues are increased from faster time to market; costs are reduced by removing complexity and increasing accuracy; and, combined with mapping customers to their services and network devices, customer satisfaction is improved.
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