Pipeline Publishing, Volume 3, Issue 8
This Month's Issue: 
New Year, New Challenges 
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Give them what they want:
Enabling on-demand services and flexible service packages
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service changes triggered via the subscriber portal to be processed without the OSS’s intervention.  HSI service upgrade from Silver to Gold is an example of a service that a policy manager can automatically provision from a portal request.

Billing for next generation services

In order to complement the flexible service delivery supported by the provisioning and policy managers, billing systems must be brought into the dynamic loop to reflect the flexible service plans and content billing that can now be offered to subscribers.   In addition to automatic service modification notification, the Alcatel 5750 SSC policy manager closes the gap by offering a metering and accounting framework that is fully integrated with policy management and multi-vendor DPI functionality to offer both service-based billing and application-based billing.

Service-based billing refers to the billing of a service category, such as HSI, according to the amount of traffic generated by the subscriber on that particular service queue.  Service access point or application queue statistics are collected at predefined regular intervals by the policy manager and aggregated records exposed to billing systems for reconciliation with prepaid, post-paid or monthly statement roll-up.  In addition, by only collecting usage statistics on the queue carrying off-net applications, the policy manager provides the mechanism to avoid double billing subscribers for usage of on-net applications. 

"In addition, by only collecting usage statistics on the queue carrying off-net applications, the policy manager provides the mechanism to avoid double billing subscribers for usage of on-net applications"

Application usage billing goes one level deeper to measure application usage as detected by DPI metering.  The policy manager can interact with the DPI engine to set the DPI’s policies and receive application usage data collected by the DPI. This infrastructure allows service providers to strike revenue sharing and revenue recognition agreements with content partners to offer applications such as usage-based Peer-to-Peer application (such as Skype) or differentiated movie download with a combination of higher download bandwidth with usage-based billing.

In conclusion, provisioning systems, billing systems and policy managers form the three pillars from which a new, evolved OSS/BSS infrastructure can support on-demand services and flexible service packaging. Their respective strengths are combined to provide a seamless solution designed to cater to the subscriber’s evolving taste for personalized services that fit their lifestyles and budget.  The result is a satisfied customer who increasingly relies on the service provider for its service and content needs driving both loyalty and ARPU to new heights.

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